Tonya Weekly
Austin,TX
Summary
Former teacher with strong communication and problem solving skills looking to expand her skillset into a career focused on customer service, project management and administrative support. Bringing a positive attitude and drive for excellence with a strong commitment to team.
Overview
8
8
years of professional experience
Work History
Customer Service & Courier
Elevated Logistics Group
Austin, TX
08.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Delivered items to residential addresses within specified time frames. (as needed)
Teacher
Round Rock ISD
Round Rock, TX
08.2022 - 08.2023
- Encouraged critical thinking skills and problem-solving strategies among students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Integrated educational software programs into daily lesson plans to enhance student learning outcomes.
Teacher
Jubilee Academies
Austin, TX
08.2019 - 08.2022
- Observed and assessed student performance and charted progress against set goals.
- Collaborated in planning, organizing and implementing instructional programs to facilitate academic, intellectual and social development.
- Lead parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.
- Applied evidence-based practices for classroom management
- Created and lead training for new staff members.
Event Coordinator & Customer Engagement
Lady Soul Entertainment
Austin, TX
03.2016 - 10.2021
- Assisted in the planning and execution of events, including scheduling vendors and venues.
- Organized event materials such as signage, decorations, catering supplies, and audio-visual equipment.
- Coordinated with stakeholders to ensure all necessary elements were present for successful event execution.
- Provided customer service assistance before, during, and after events.
- Created detailed timelines and checklists to ensure smooth operation of events.
Education
Bachelor of Applied Arts and Sciences -
Texas State University
12.2018
Master of Arts - Counselor Education
Angelo State University
San Angelo, TXSkills
- Excellent communication skills
- Detailed project coordination
- Solution oriented
- Exceptional customer service
- Strong time management
- Conflict resolution
Timeline
Customer Service & Courier
Elevated Logistics Group
08.2023 - Current
Teacher
Round Rock ISD
08.2022 - 08.2023
Teacher
Jubilee Academies
08.2019 - 08.2022
Event Coordinator & Customer Engagement
Lady Soul Entertainment
03.2016 - 10.2021
Bachelor of Applied Arts and Sciences -
Texas State University
Master of Arts - Counselor Education
Angelo State University
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