Tonya Welcome
Tampa,FL
Summary
Remote Customer Service and Answering Service professional with strong experience handling high-volume calls, resolving customer inquiries, and providing administrative support. Skilled in phone etiquette, multitasking, documentation, and maintaining professionalism across phone, chat, and email. Background includes telecommunications support, e-commerce assistance, and client communication. Tech-savvy, dependable, and ready to contribute to a remote team. #ReadyToWork
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service / Delivery Support
Uber, Uber Eats, Instacart, Postmates
Tampa, FL
01.2018 - 01.2023
- Communicate with customers via phone and text to resolve order issues, delays, and special instructions.
- Maintain professionalism while handling time-sensitive requests.
- Document order details, verify information, and ensure accuracy.
- Provide real-time updates and support to customers experiencing issues.
- Demonstrate strong multitasking, navigation, and problem-solving skills.
Cashier & Customer Service Associate
Circle K / Shell
Brandon, FL
07.2018 - 09.2018
- Handled customer inquiries, payments, and phone calls.
- Provided fast, friendly service in a high-traffic environment.
- Managed shift openings/closings and maintained store organization.
Personal Assistant
Private Employer
St. Petersburg Beach, FL
01.2014 - 09.2015
- Answered phones, scheduled tasks, and managed communication.
- Tracked online orders and maintained detailed records.
- Performed administrative duties including errands, organization, and household support.
Foreclosure / Bankruptcy Specialist
Fidelity National Financial
Brandon, FL
01.2004 - 05.2006
- Managed high-volume documentation and communication with attorneys and clients.
- Prepared legal documents, payment plans, and case files.
- Provided administrative support and maintained accurate records.
- Demonstrated strong attention to detail and deadline management.
Education
A.A. - Psychology
Santa Fe Community College
Gainesville, FLCoursework - Psychology
Florida Gulf Coast University
Fort Myers, FLSkills
- High-volume call handling
- Professional phone etiquette
- Customer service & conflict resolution
- Order support & inquiry management
- Data entry & documentation
- Microsoft Office (Word, Excel, Outlook, Teams)
- Google Workspace
- CRM familiarity (Dynamics 365)
- Email communication
- Multitasking & time management
- Remote work tools
- Problem-solving
- Microsoft Word
- Excel
- Outlook
- Teams
- Adobe Acrobat
- Typing 40 WPM
- CRM familiarity
- Phone systems
Certification
Driver’s License — Valid through July 2034
ADDITIONAL INFORMATION
Authorized to work in the U.S. Strong communication and customer service skills Quick learner, detail-oriented, dependable Works well independently in remote environments
Timeline
Cashier & Customer Service Associate
Circle K / Shell
07.2018 - 09.2018
Customer Service / Delivery Support
Uber, Uber Eats, Instacart, Postmates
01.2018 - 01.2023
Personal Assistant
Private Employer
01.2014 - 09.2015
Foreclosure / Bankruptcy Specialist
Fidelity National Financial
01.2004 - 05.2006
Coursework - Psychology
Florida Gulf Coast University
A.A. - Psychology
Santa Fe Community College