NaJae Warren
Riverview,FL
Summary
Dedicated Customer Service and Call Center Representative with experience supporting customers in healthcare and service-based environments. Proven ability to provide exceptional customer service through active listening, problem-solving, and clear communication. Skilled at managing multiple priorities, navigating several computer systems simultaneously, and maintaining strong attention to detail in fast-paced settings. Proficient in Microsoft Office applications including Outlook, Teams, Word, and Excel.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Pharmacy Support
Medrock Pharmacy
Tampa, FL
03.2025 - 04.2026
- Assisted customers with prescription-related inquiries while delivering courteous and professional service
- Maintained accurate customer records and entered information with strong attention to detail
- Responded to customer concerns efficiently while ensuring confidentiality and compliance with company procedures
- Processed transactions accurately using virtual point-of-sale systems.
- Collaborated with pharmacy team to streamline operations and improve service delivery.
- Managed multiple responsibilities in a fast-paced environment while maintaining productivity and accuracy
- Supported daily office operations using Microsoft Office applications and internal systems
Front Desk Receptionist/Assistant
Jasmines Touch
Brandon, FL
06.2021 - 01.2025
- Maintained a clean, organized, and welcoming reception area to ensure a positive client experience
- Answered and placed phone calls while providing professional and courteous customer service
- Scheduled, confirmed, and rescheduled client appointments efficiently using office scheduling systems
- Checked clients in and out while maintaining accurate records and paperwork filing systems
- Assisted with administrative tasks including document organization and customer data management
- Ensured clients were comfortable and cared for prior to appointments with massage therapists
- Demonstrated strong multitasking abilities while balancing front desk responsibilities and client support needs
Customer Service Representative/YHA
Humana
St. Petersburg, FL
02.2019 - 05.2021
- Scheduling in-home health and wellness evaluations with local nurse practitioners
- Provided professional customer support while assisting members with questions, concerns, and service-related issues
- Handled a high volume of inbound and outbound calls while maintaining accuracy and professionalism
- Demonstrated strong active listening skills to identify customer needs and provide effective solutions
- Managed multiple systems and applications simultaneously to document customer interactions and process requests
- Assisted customers with account information, scheduling, and service coordination
- Collaborated with team members and leadership to maintain quality service standards
- Utilized office scheduling system and Teams for communication, scheduling, and daily operations
Education
High School Diploma -
T.R Robinson High School
Tampa, FLSkills
- Customer Service Excellence
- Active Listening & Professional Communication
- Appointment Scheduling
- Front Desk & Reception Support
- Conflict Resolution
- Multi-Tasking & Time Management
- Attention to Detail
- Team Collaboration
- High-Volume Call Handling
- Escalation Management
Timeline
Customer Service Representative/Pharmacy Support
Medrock Pharmacy
03.2025 - 04.2026
Front Desk Receptionist/Assistant
Jasmines Touch
06.2021 - 01.2025
Customer Service Representative/YHA
Humana
02.2019 - 05.2021
High School Diploma -
T.R Robinson High School