Tonya White

• Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
• Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
• Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
• Streamlined appointment scheduling by implementing an efficient online booking system.

• Contacted insurance companies to check status of claim payments.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Accepted and processed customer payments and applied toward account balances.

• 1500 bills for physicians, pain management clinic.

• Greeted visitors or callers to handle questions or direct to appropriate staff.
• Processed financial documents, contracts, expense reports and invoices.
• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
• Processed incoming mail and packages and placed envelopes in bins for employees
• Responsible for ordering mastectomy products for the St. Elizabeth Breast Cancer Center in Northern Kentucky. Shipped and billed patients insurance.

• Answered questions and fulfilled requests with friendly and knowledgeable service.
• Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
• Accessed patient charts to collect, abstract and extrapolate patient data.
• Leveraged scheduling system to determine availability of date and time requested.
• Processed patient medical records requests in compliance with HIPAA guidelines.