TONYA M. BARBEE
West Lafayette,IN
Summary
Experienced Claims Leader adept at handling complex claims and achieving accurate settlements. Proven track record of resolving high-stakes disputes and improving process efficiencies. Skilled in negotiation and risk assessment. Currently responsible for L4A duties and mentoring, demonstrating a dedication to professional growth and development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Claims Adjuster
USAA Insurance
03.2022 - Current
- Interviewed claimants and witnesses to gather factual information.
- Examined photographs and statements.
- Leveraged industry expertise to provide valuable input during policy revisions, helping develop more comprehensive insurance offerings for clients.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.
- Participated in ongoing professional development opportunities such as industry conferences, workshops and webinars to stay current with industry trends and advancements.
- Improved team productivity, providing comprehensive training to junior adjusters on industry best practices and company guidelines.
- Enhanced customer satisfaction by promptly addressing and resolving complex claim issues through thorough investigation and analysis.
- Mentored junior adjusters on effective time management and organizational skills, leading to improved work quality and job satisfaction.
Education
Masters of Business Administration -
Indiana Wesleyan University
Marion, INBachelor of Arts - Psychology
Purdue University
West Lafayette, INSkills
- RELEVANT & RELATED SKILLS
- Effective communication
- Professionalism and integrity
- Team leadership qualities
- Computer software proficiency
- Strategic Decision-making
- Time management mastery
- Analytical problem solving
- Staff training
- Attention to detail focus
Certification
HAAG Certified Reviewer
Timeline
Senior Claims Adjuster
USAA Insurance
03.2022 - Current
Bachelor of Arts - Psychology
Purdue University
Masters of Business Administration -
Indiana Wesleyan University
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