To secure a challenging position in an organization that will utilize my skills and knowledge, as well as provide an opportunity for career growth and advancement.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Schneider National Trucking
06.2017 - 11.2022
Checking shipments in the COM system to make sure they have process threw With the correct shipping reference information on each order
Creating Shipments using the MOU creating routing system to make sure the high Priority shipments will be planned for pick and be delivered to the customer
Updated 6 spreadsheets with new information for each customer, prepare for Daily conference call to discuss the up-and-coming shipments that will be Picked up and delivered the various customers
Submit appointments thru Email requesting appointments for delivery of high priority trailers, created 25 to 30 shuttle shipment for the shuttle drivers at each site
Constantly keep Checking to make sure new shipments are processing thru the system thru out the day
System used: COM, OSB, SAP, EE, MOU.
Customer Service Senior Coordinator Shipping Clerk
Nestle Purnia Petcare
07.2013 - 11.2016
Check dock doors to make sure trailers are in the correct doors to be loaded and unloaded, printing and assigning work for 15 to 20 associates
Assisting associates with issues with their orders and Inventory problems with product
Correcting all Inventory Issues with orders being pulled and loaded by associates
Systems used Order Management, SAP, Outlook, Microsoft.
Education
High School Diploma -
W. A. Bass High School
Atlanta, GA
06.1980
Skills
Customer Order Management
Account Management
Report Generation
Complaint Resolution
Scheduling
Customer Relations
Timeline
Customer Service Specialist
Schneider National Trucking
06.2017 - 11.2022
Customer Service Senior Coordinator Shipping Clerk