Summary
Overview
Work History
Education
Skills
Timeline
Generic

TONYA M. Riggins

Customer Service Specialist
Charlotte,NC

Summary

To secure a challenging position in an organization that will utilize my skills and knowledge, as well as provide an opportunity for career growth and advancement.

Overview

9
9
years of professional experience

Work History

Customer Service Specialist

Schneider National Trucking
06.2017 - 11.2022
  • Checking shipments in the COM system to make sure they have process threw With the correct shipping reference information on each order
  • Creating Shipments using the MOU creating routing system to make sure the high Priority shipments will be planned for pick and be delivered to the customer
  • Updated 6 spreadsheets with new information for each customer, prepare for Daily conference call to discuss the up-and-coming shipments that will be Picked up and delivered the various customers
  • Submit appointments thru Email requesting appointments for delivery of high priority trailers, created 25 to 30 shuttle shipment for the shuttle drivers at each site
  • Constantly keep Checking to make sure new shipments are processing thru the system thru out the day
  • System used: COM, OSB, SAP, EE, MOU.

Customer Service Senior Coordinator Shipping Clerk

Nestle Purnia Petcare
07.2013 - 11.2016
  • Check dock doors to make sure trailers are in the correct doors to be loaded and unloaded, printing and assigning work for 15 to 20 associates
  • Assisting associates with issues with their orders and Inventory problems with product
  • Correcting all Inventory Issues with orders being pulled and loaded by associates
  • Systems used Order Management, SAP, Outlook, Microsoft.

Education

High School Diploma -

W. A. Bass High School
Atlanta, GA
06.1980

Skills

  • Customer Order Management
  • Account Management
  • Report Generation
  • Complaint Resolution
  • Scheduling
  • Customer Relations

Timeline

Customer Service Specialist

Schneider National Trucking
06.2017 - 11.2022

Customer Service Senior Coordinator Shipping Clerk

Nestle Purnia Petcare
07.2013 - 11.2016

High School Diploma -

W. A. Bass High School
TONYA M. RigginsCustomer Service Specialist