Tonya Overstreet
Orange Park,FL
Summary
Proven leader and effective problem-solver, excelled as Floor Supervisor at Teen Challenge Super Thrift, enhancing customer satisfaction and boosting sales through innovative merchandising. Skilled in team leadership and forklift operation, adept at driving productivity and operational efficiency. Demonstrated ability to mentor staff and optimize performance, contributing to significant workplace improvements.
Overview
1
1
year of professional experience
Work History
Floor Supervisor
Teen Challenge Super Thrift
04.2023 - 07.2024
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Optimized employee performance by conducting regular evaluations and providing constructive feedback.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Assisted supervisor with feedback for employee performance evaluations.
- Trained new team members on proper and safe use of tools and equipment.
- Monitored production levels and implemented measures to increase output.
Education
AA - Business Administration
Florida Gateway College
Lake City, FLLPN Nursing - LPN CERTIFICATION
Florida Gateway College
Lake City, FL05.2010
Skills
- Customer Satisfaction
- Team Leadership
- POS systems operations
- Customer Relations
- Team Supervision
- Employee Motivation
- Loss Prevention
- Workplace Safety
- Email and Phone Communication
- Critical Thinking
- Order picking and processing
- Clear Communication
- Shipping and receiving
- Forklift Operation
- Price Quoting
- Time Management
- Problem-solving abilities
Hobbies
Church
Volunteering food banks
Volunteering Outreach shelters
Cup of Love for the homeless
Spending time with my family
Timeline
Floor Supervisor
Teen Challenge Super Thrift
04.2023 - 07.2024
AA - Business Administration
Florida Gateway College
LPN Nursing - LPN CERTIFICATION
Florida Gateway College
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