Tonya P. Simmons
Winder,GA
Summary
My outgoing personality has me striving to continually meet new people and build relationships everywhere I go. I am passionate and organized with a desire to make a difference in the world and a determination to seek out the job that allows me to have the strongest impact.
Overview
29
29
years of professional experience
Work History
Teacher
Bear Creek Middle School
Winder, GA
07.2017 - 12.2021
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Supported paraprofessionals by mentoring on classroom management, and student specific accommodations and/or modifications.
- Planned and implemented integrated lessons to meet state standards.
Hostess/Server
Logan’s Roadhouse
Athens, GA
01.2017 - 05.2019
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic casual restaurant while maintaining calm, professional demeanor.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Teacher
West Jackson Middle School
Jefferson, GA
07.2015 - 05.2017
- Established a strong working relationship with other teachers, administrators and parents to help students reach learning objectives.
Teacher
Jefferson Academy
Jefferson, GA
08.2004 - 05.2015
- Directed after-school tutoring and mentoring program serving elementary school students.
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
Insurance Agent
Chastain & Associates
Athens, GA
05.2002 - 07.2004
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
Loan Processor, Customer Service Rep
Main Street Bank
Athens, GA
01.1995 - 05.2002
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
Education
No Degree - Educational Leadership Certification
University of North Georgia
Gainesville, GAMasters of Education -
Piedmont College
BA - Recreation & Leisure
University of Georgia
Skills
- Google - Docs, Slides, Sheets, Calendar, Forms
- Microsoft - Teams, Outlook,Word, PowerPoint, Excel
- Cultural Understanding and Equity Course (CLASE)
- Customer Service Training
- Creative Problem Solving and Complaint Resolution
- De-escalation Techniques
- Verbal and Written Communication
- Document and Records Management
- Multitasking and Prioritization
- Excellent Attention to Detail
- Administrative and Office Support
Timeline
Teacher
Bear Creek Middle School
07.2017 - 12.2021
Hostess/Server
Logan’s Roadhouse
01.2017 - 05.2019
Teacher
West Jackson Middle School
07.2015 - 05.2017
Teacher
Jefferson Academy
08.2004 - 05.2015
Insurance Agent
Chastain & Associates
05.2002 - 07.2004
Loan Processor, Customer Service Rep
Main Street Bank
01.1995 - 05.2002
No Degree - Educational Leadership Certification
University of North Georgia
Masters of Education -
Piedmont College
BA - Recreation & Leisure
University of Georgia
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