Tonya P. Simmons
Winder,GA
Summary
My outgoing personality has me striving to continually meet new people and build relationships everywhere I go. I am passionate and organized with a desire to make a difference in the world and a determination to seek out the job that allows me to have the strongest impact.
Overview
29
29
years of professional experience
Work History
Teacher
Bear Creek Middle School
Winder , GA
2017.07 - 2021.12
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Supported paraprofessionals by mentoring on classroom management, and student specific accommodations and/or modifications.
- Planned and implemented integrated lessons to meet state standards.
Hostess/Server
Logan’s Roadhouse
Athens , GA
2017.01 - 2019.05
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic casual restaurant while maintaining calm, professional demeanor.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Teacher
West Jackson Middle School
Jefferson , GA
2015.07 - 2017.05
- Established a strong working relationship with other teachers, administrators and parents to help students reach learning objectives.
Teacher
Jefferson Academy
Jefferson , GA
2004.08 - 2015.05
- Directed after-school tutoring and mentoring program serving elementary school students.
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
Insurance Agent
Chastain & Associates
Athens , GA
2002.05 - 2004.07
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
Loan Processor, Customer Service Rep
Main Street Bank
Athens , GA
1995.01 - 2002.05
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
Education
No Degree - Educational Leadership Certification
University of North Georgia
Gainesville, GAMasters of Education -
Piedmont College
BA - Recreation & Leisure
University of Georgia
Skills
- Google - Docs, Slides, Sheets, Calendar, Forms...
- Microsoft - Teams, Outlook,Word, PowerPoint, Excel...
- Cultural Understanding and Equity Course (CLASE)
- Customer Service Training
- Creative Problem Solving and Complaint Resolution
- De-escalation Techniques
- Verbal and Written Communication
- Document and Records Management
- Multitasking and Prioritization
- Excellent Attention to Detail
- Administrative and Office Support
Timeline
Teacher
Bear Creek Middle School
2017.07 - 2021.12
Hostess/Server
Logan’s Roadhouse
2017.01 - 2019.05
Teacher
West Jackson Middle School
2015.07 - 2017.05
Teacher
Jefferson Academy
2004.08 - 2015.05
Insurance Agent
Chastain & Associates
2002.05 - 2004.07
Loan Processor, Customer Service Rep
Main Street Bank
1995.01 - 2002.05
No Degree - Educational Leadership Certification
University of North Georgia
Masters of Education -
Piedmont College
BA - Recreation & Leisure
University of Georgia
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