Hi, I’m
Tonya L. Ryder
Niles,MI
Overview
24
years of professional experience
Work History
Brenner OilNiles, MI
Parts & Service Admin
07.2012 - Current
Job overview
- Class B Operator for Spill response for underground storage tanks ~Niles facility (Mike Grise is the A) for Niles
- Multi-line phones
- Duel Computer monitors for multi-tasking
- Customer service
- Sales of Fuel and DEF to numeriouse fleets
- Part and Engine Sales
- Inventory Management
- Billing for Fleet & Customer Service Work
- Billing for Diesal Fuel and DEF Usage
- Purchase Orders- Vendor Relations
- Invoicing & Estimates
- Tank reconciliation for Fleet and Customers
- Mileage for F.E.T
- Multi System coordinator
- Orginazation of company
- Safety – Michigan UST Class C Operator
- Master level Peterbuilt connect System with Training course.
- Fuel Master System
- Excel, Word, Microsoft Outlook and Access
- ECommerce
- Warranty Claims
- Sales
- Recruitment
- Marketing
Quality Truck Parts LLCDowagiac, MI
Office Sales Manager: Parts & Service Manager
11.2010 - 02.2012
Job overview
- Communications in the office between Director of Operations and lower level Employees.
- Sales of computer programing
- EBAY marketing
- Customer Relations sale satisfaction with follow through, customer complaints.
- Creating long term vendor relationships with additional benefits to the company including: price cuts from vendors, priority and business.
- Human Resources
- Flyer creativity every month: Catch Phrase/coupon
- Organization of the company
- Meeting leader: Delegating projects to the staff
- Accounts Payable: QuickBooks & Billing
- Excel, Word, Microsoft Outlook and Access
- Shipping & Receiving: Shipping Quotes
- Invoicing & Inventory
- Executive Parts Sales- Caterpillar, Cummins, Detroit Motors, Turbos, Injectors, Fuel Systems, Exhausts, Air Compressors, Jake Brakes, ECMs, Programing for ECM’s Ect.
EPOPUSNiles, MI
Ecommerce Sales & Representative
02.2008 - 02.2010
Job overview
- Sales and Marketing , Multi-line phones, customer service, shipping, tracking shipments
- Handling all calls and services for multiple furniture retailers
- Process payments ,sales orders and purchase orders
- Quote pricing for multiple retailers
- Communicate orders and customer service with multiple manufacturer
- Excel, Word, Microsoft outlook, Go Daddy, Everest, Access.
HideawayNiles, MI
Bartender/Server
08.2006 - 07.2007
Job overview
- Customer service, Customer complaints
- Closing, coin box
- Cashier
- Sales, Marketing weekly specials
- Keys and door codes
- Food and beverage serving
- Band marketing and advertising
Family VideoNiles, MI
Customer Service
01.2003 - 07.2004
Job overview
- Answering phones, computer use
- Cashier
- Stocking cleaning
- Up sales for promotions during check out
Port of CallNiles, MI
Manager- Bartender/Server
12.2001 - 01.2003
Job overview
- Serving
- Bartending
- Sales
- Cashier
- Closing/Cleaning
- Keys/Security codes/Bank Drops
- Inventory
- Lottery
- Customer Service
Timeline
Parts & Service Admin
Brenner Oil
07.2012 - Current
Office Sales Manager: Parts & Service Manager
Quality Truck Parts LLC
11.2010 - 02.2012
Ecommerce Sales & Representative
EPOPUS
02.2008 - 02.2010
Bartender/Server
Hideaway
08.2006 - 07.2007
Customer Service
Family Video
01.2003 - 07.2004
Manager- Bartender/Server
Port of Call
12.2001 - 01.2003