TONY M. ANDERSON
West Palm Beach,FL
Summary
Knowledgeable Service Delivery Coordinator adept at developing and deepening customer and vendor relationships. Practiced at managing contracts, invoices and other documentation. Bringing 10+ years of progressive experience in Industry. Organized Job Title with Number years of industry experience. Good customer service, communication and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Delivery Coordinator
Esquire Depositions
05.2023 - Current
- Established clear procedures for consistent approach.
- Coordinated with cross-functional teams for successful project completion, ensuring timely and quality services.
- Reduced client complaints through proactive issue identification and resolution before escalation became necessary.
- Fostered a positive working environment within the team by promoting open communication channels among team members.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and timely completion.
- Maintained detailed records of all projects and their progress, enabling accurate reporting and forecasting for future workloads.
- Enhanced communication between departments, leading to smoother operations and better service delivery.
- Provided ongoing support to clients, addressing concerns promptly and ensuring high levels of satisfaction.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Checked paperwork for completion and followed up to obtain additional details.
Director
Tony's Nursing
06.2010 - 01.2023
- Provided personalized care to private clients dealing with Alzheimer's and dementia
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Interacted well with customers to build connections and nurture relationships.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Customer Service Representative
Bed Bath & Beyond
09.2014 - 01.2022
- Assist customers with returns and exchanges of merchandise
- Assist customers with understanding of products and services
- Checkout customers with showing gratitude and appreciation for their purchase
- Greet customers with a smile and welcome them to return
- Stock products once shipment arrived to the store
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Front Desk Administrator
Call4Health
06.2019 - 02.2020
- Communicated with doctors, pharmacist making appointments, ordering medication virtually supporting different workstations including California and Pennsylvania
Home Health Aide
Whitsysms Nursing Service
02.2012 - 02.2015
- Cared for elderly clients with daily routines
- Balanced out clients activities each day
- Provided companionship for clients
- Assisted the clients with dressing, bathing and medication
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
Collection Agent
National Financial Resources
04.2005 - 06.2008
- Collected debt that was owed to creditors
- Processed accounts and payments for debts
- Recommended solutions and options for money owed to creditors
- Consolidated debt and gave settlement options to clear up
- Managed accounts from open to closed and organized with both debtor and creditors
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
- Improved debtor repayment rates by negotiating payment plans and settlements effectively.
- Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
- Utilized various tools and software systems to efficiently manage workload and improve overall productivity within the collections department.
Education
Associate's Degree in Business Admin -
Lincoln School of Technology
Skills
- Customer Relations
- Documentation skills
- Invoicing understanding
- Schedule Management
- Schedule Coordination
- Meeting facilitation
- Customer Satisfaction
Certification
Certified Nursing Assistant, West Palm Beach, FL, Caring for Seniors LLC, 2014 - 2022
Timeline
Service Delivery Coordinator
Esquire Depositions
05.2023 - Current
Front Desk Administrator
Call4Health
06.2019 - 02.2020
Customer Service Representative
Bed Bath & Beyond
09.2014 - 01.2022
Home Health Aide
Whitsysms Nursing Service
02.2012 - 02.2015
Director
Tony's Nursing
06.2010 - 01.2023
Collection Agent
National Financial Resources
04.2005 - 06.2008
Associate's Degree in Business Admin -
Lincoln School of Technology