Judy Thao
Oakdale,MN
Summary
My goal is being able to work as a Medical Office Tech. Being in the Medical Office Tech program has helped communicate with many different people, not only being in the program helped meet different people but has improved my learning in Microsoft words and skills. Supportive Team Lead with 3 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
6
6
years of professional experience
Work History
Patient Registration
Fairview Clinic
2023.03 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Clinic Assistant
HealthPartners Clinic
2022.12 - 2023.03
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
- Adding in the right insurance policy to patient/knowing whose the guarantor of the insurance.
- Register patient into Urgent Care/triage patient when needed.
- Faxing/releasing form of information over to appropriate places when needed by patients.
Office Assistant
Big Brother Home Health Care
2022.07 - 2022.12
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Directed phone inquiries, answered customer questions and scheduled appointments.
- Fingerprints to IDEMIA
- Handle insurance needs
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
Online Picker
Target
2021.08 - 2022.06
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Checked inventory and selected products from specific locations based upon availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Picked and packed order items.
- Greeted customers and directed to requested products.
- Followed orders precisely for correct items, sizes and quantities.
Cashier
Walmart
2018.03 - 2021.06
- Providing quality customer service, answering questions, and resolving issues
- Handling accurate cash operations and cash transactions, monitoring cash limits
- Making sure customers satisfaction was 100% when leaving the store or my registers.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained team members on cash register operation and cash handling.
Education
Some College (No Degree) -
Century College
White Bear Lake, MNHigh School Diploma -
Hmong College Prep Academy
Saint Paul, MN06.2018
Skills
- Customer Satisfaction
- Company Guidelines
- Order Accuracy
- Customer Transactions
- Constructive Feedback
- Performance Quality Assurance
- Scheduling and Coordinating
Timeline
Patient Registration
Fairview Clinic
2023.03 - Current
Clinic Assistant
HealthPartners Clinic
2022.12 - 2023.03
Office Assistant
Big Brother Home Health Care
2022.07 - 2022.12
Online Picker
Target
2021.08 - 2022.06
Cashier
Walmart
2018.03 - 2021.06
Some College (No Degree) -
Century College
High School Diploma -
Hmong College Prep Academy
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