Serves as lead of Data Security for Google Data Centers in Council Bluffs, IA, ensuring full accountability of media, and contributing to development of global data security policy.
Analyzed and investigated incidents alongside functional management and security supervisors.
Oversaw team of Data Center Technicians, managed scheduling and allocation of team resources.
Trained and mentored team members, fostering collaboration, skill development, knowledge sharing, improved team performance, and overall efficiency.
Maintain data center infrastructure across projects or teams (e.g Machine Learning platforms, network architecture).
Report issues and follow data center procedures to troubleshoot and diagnose complex issues with equipment or infrastructure as they arise, and apply the resources needed to resolve identified issues.
Instruct others, as required, in troubleshooting technical infrastructure.
Maintain the security and integrity of data, track various forms of media to check for non-standard data security issues, handled in accordance with Google security standards.
Serve as the initial point of escalation for investigating reported issues.
Diagnose, repair, and perform preventative maintenance on equipment, machines, network links, and infrastructure based on identified issues with multiple solutions, independently.
Contributed to tracking and analyzing trends in operational characteristics and workflow performance to identify opportunities to improve operational procedures, with minimal guidance on managing utilization and creating cross-site efficiencies.
56M - Religious Affairs Specialist
US Army Reserve
12.2019 - Current
Provides spiritual and mental health counseling at a battalion level, providing to 1,000+ soldiers
Report mental health statistics and trends to command for root cause analysis
Supports unit ministry team, programs, and religious services
Provides support to Chaplains during missions and everyday activities
Plans and synchronizing religious support operations
Coordinates the circulation of the unit ministry team
Maintain reports, files, and administrative data for religious operations
Applied knowledge regarding crisis interventions to assist in emergency situations.
System Administrator (TS/SCI)
Peraton, United States Strategic Command
07.2022 - 06.2024
Served as lead of US Strategic Command Telework team, managing a team of technicians, supporting 500+ remote military and civilian users.
Uses Remedy ticketing system to document, track work, and route tickets to the appropriate line of service
Images, deploys, and configures user systems, VDI clients, blades, and servers
Manages over 18,000 systems, utilizing multiple government and commercial networks, with 99.9% uptime
Supports a Virtual Desktop Infrastructure with VMWare
Quickly diagnoses and resolves hardware malfunctions and compatibility issues, minimizing downtime and ensuring smooth operations
Support problem investigations and root cause analysis tasks for higher complexity command wide issues
Maintains accurate hardware inventory records, tracking assets throughout their lifecycle
Creates and maintains detailed technical documentation, including deployment guides, hardware configurations, and troubleshooting logs
Works closely with hardware vendors to resolve warranty claims and obtain replacement parts
Implements security best practices during deployment, ensuring data protection and system hardening
Utilizes scripting languages (PowerShell, Bash) to automate repetitive deployment tasks, improving efficiency
Deploys and configures virtual machines (VMware, Hyper-V) to optimize resource utilization
Manager
Quick Mobile Repair
01.2022 - 03.2022
Assisted in construction and opening of 2 franchise locations
Managed a team of technicians and sales associates across 2 locations
Managed inventory and ordering components, tools, and accessories
Maximized performance by monitoring daily activities and mentoring team members
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
Service and repair consumer electronic devices such as computers, phones, tablets, gaming systems, smart devices, etc
Confer with customers to determine the nature of problems or to explain repairs
Calculate cost estimates for labor and materials
Keep records of work orders and all repairs
Maintain inventory of parts, tools and device accessories, and order stock as needed
Active TS/SCI Clearance, United States Department of Defense
Summary
Motivated Data Security Lead skillful working efficiently under pressure and make sound decisions. Exceptional team leader with outstanding work ethic.