Tony T. Nguyen
Sacramento,CA
Summary
Having worked in the customer service field in fast paced environments for over 20 years, I excel in communication in what can sometimes be stressful situations. I value attention to detail in my work, not only working to get as much done as possible but also as accurately as possible. Of equal importance is professionalism and teamwork, understanding that working together with my peers will produce better results for all.
Overview
24
24
years of professional experience
Work History
Card Dealer
Park West Casino Lotus
Sacramento, CA
07.2016 - Current
- Dealt cards efficiently while ensuring compliance with gaming regulations and house rules.
- Provided exceptional customer service by engaging players and managing disputes effectively.
- Trained and mentored new dealers, enhancing team performance and operational consistency.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Handled cash transactions accurately and securely, contributing to casino revenue growth.
- Kept gaming areas clean and organized to maintain safe and secure environment.
Card Dealer
Park West Casinos Rancho Cordova
Rancho Cordova, CA
12.2009 - 07.2016
Restaurant Food Server and Bartender
Frasinetti's Winery and Restaurant
Sacramento, CA
07.2002 - 01.2010
- Delivered exceptional customer service by providing attentive service and anticipating dining needs in fast-paced dining environment.
- Managed multiple tables effectively and collaborate with kitchen staff, ensuring timely food and beverage delivery.
- Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Always staying busy as there is always something to do or prepare for in the future.
Paraeducator, Special Education
Elk Grove Unified School District
Elk Grove, CA
09.2008 - 11.2009
- Supported individualized education plans by assisting students with diverse learning needs.
- Collaborated with teachers to implement instructional strategies for classroom engagement.
- Monitored student progress and reported observations to staff and family members to enhance educational outcomes.
- Supported students' social-emotional development through one-on-one counseling sessions and group activities.
- Maintained positive attitude and affirmatively communicated with each student.
Education
Bachelor of Science - Sociology
California State University, Sacramento
Sacramento, CASkills
- Excellent customer service
- Stress tolerance
- Strong mathematical skills
- Teamwork and collaboration
- Excellent communication
- Attention to detail
- Organizational skills
- Professionalism
Languages
Vietnamese
Timeline
Card Dealer
Park West Casino Lotus
07.2016 - Current
Card Dealer
Park West Casinos Rancho Cordova
12.2009 - 07.2016
Paraeducator, Special Education
Elk Grove Unified School District
09.2008 - 11.2009
Restaurant Food Server and Bartender
Frasinetti's Winery and Restaurant
07.2002 - 01.2010
Bachelor of Science - Sociology
California State University, Sacramento