Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Tony (Oliver) Lu

Darien,IL

Summary

Dynamic professional with a proven track record in multiple fields, excelling in quality assurance and employee training. Adept at enhancing team effectiveness through conflict resolution as well as training. Committed to delivering exceptional customer service while managing operations efficiently. Recognized for fostering strong relationships and driving team success in fast-paced environments.

Overview

9
9
years of professional experience
3
3

Certifications

Work History

AI Chat Bot Trainer

Surge AI
Chicago
02.2024 - Current
  • Carefully analyzed AI responses to ensure they uphold the standards and quality required for each project.
  • Wrote in-depth analyses of the failings or successes of various models' responses.
  • Filled out rubrics and spreadsheets in order to critique the performance of AI.
  • Ensured confidentiality of clients and upheld the professional standards set forth by the company.

Teaching Assistant

Vanderbilt University
Nashville
08.2022 - 05.2023
  • Helped students master assignments and reinforced learning concepts presented by teachers.
  • Assisted students in understanding complex assignments and facilitated engaging educational discussions.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Graded exams, assignments and essays and recorded grades.
  • Monitored student progress by keeping detailed records of academic performance.
  • Acted as a liaison between students and faculty, facilitating communication and understanding.
  • Graded assignments and exams in a timely and fair manner.

Shift Manager

Five Guys Burger And Fries
Wheaton
06.2021 - 08.2022
  • Monitored and enhanced team performance through effective task delegation and conflict resolution in a fast-paced restaurant environment.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Responded quickly and effectively to emergency situations as they arose.
  • Coached employees on interactions with customers to drive exceptional service.
  • Trained new employees on company policies, procedures, and job responsibilities.

Volunteer Front Desk Receptionist

Advocate Good Samaritan Hospital
Downers Grove
11.2016 - 03.2020
  • Supported hospital visitors with navigation and inquiries, ensuring a welcoming and professional reception area.
  • Answered a multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Maintained a clean and organized reception area to uphold company image.

Store Associate/Cashier

Tennis Ballerz
Darien
06.2018 - 03.2020
  • Strung customer rackets within the timeframe provided.
  • Delivered excellent customer service by advising on product selections and maintaining an organized retail space.
  • Answered questions about store policies, and addressed customer concerns.
  • Performed daily opening and closing procedures for store operation.

Education

High School Diploma -

Hinsdale South High School
Darien, IL
05.2020

Bachelor of Science - Medicine, Health, And Society

Vanderbilt University
Nashville, TN

Skills

  • Curriculum Development
  • Employee training
  • Cash Handling
  • Quality assurance
  • Operations management
  • Customer-service focused
  • Team Leadership
  • Conflict Resolution
  • Customer Relationship Management

Certification

  • ServSafe Food Protection Manager Certification
  • ServSafe Alcohol Course
  • BASSET Card

LANGUAGES

Chinese (Mandarin)
Native/ Bilingual

Timeline

AI Chat Bot Trainer

Surge AI
02.2024 - Current

Teaching Assistant

Vanderbilt University
08.2022 - 05.2023

Shift Manager

Five Guys Burger And Fries
06.2021 - 08.2022

Store Associate/Cashier

Tennis Ballerz
06.2018 - 03.2020

Volunteer Front Desk Receptionist

Advocate Good Samaritan Hospital
11.2016 - 03.2020

High School Diploma -

Hinsdale South High School

Bachelor of Science - Medicine, Health, And Society

Vanderbilt University

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