Summary
Overview
Work History
Education
Skills
Timeline
Generic

Topangia Frye

Shenandoah,VA

Summary

Dynamic and reliable customer service professional with extensive experience at Walgreens, adept at fostering customer relationships and resolving issues efficiently. Proven track record in maintaining accurate cash handling and enhancing customer satisfaction through effective communication and teamwork. Skilled in conflict resolution and product restocking, ensuring a seamless shopping experience.

Overview

7
7
years of professional experience

Work History

Cashier

McDonald's
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Cashier

Walgreens
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Phone Operator

CARICOFE'S TOWING
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
  • Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.

Cashier

Dollar General Store
08.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Driver

Shenandoah River Adventures
05.2019 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Cashier

Burger King
05.2019 - 09.2019
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Cashier

McDonald's
09.2018 - 02.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

PAGE COUNTY HIGH SCHOOL
PAGE COUNTY, VA
05-2019

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Team collaboration
  • Reliability and punctuality
  • Order taking
  • Product restocking
  • Conflict resolution
  • Issue resolution
  • Order packaging

Timeline

Cashier

Dollar General Store
08.2024 - Current

Driver

Shenandoah River Adventures
05.2019 - Current

Cashier

Burger King
05.2019 - 09.2019

Cashier

McDonald's
09.2018 - 02.2019

Cashier

McDonald's

Cashier

Walgreens

Phone Operator

CARICOFE'S TOWING

High School Diploma -

PAGE COUNTY HIGH SCHOOL

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Topangia Frye