Topaz Richardson
Germantown,MD
Summary
Expert retail sales professional offering nine years of experience in retail customer service and retail management. Focused on exceeding sales goals. Highly knowledgeable about Food and Beverage operations, team leadership and training. Accountable and reliable with comprehensive experience in overseeing total store operations and delegating team member workloads. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operator
Metro Access
03.2021 - 06.2024
- Inspected vehicles daily to ensure safety before and after operation.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Provided on-the-job training to newly hired workers and team members.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
Driver
Uber
02.2020 - 03.2021
- Managed money.
- Created and kept a timely schedule.
- Provided top customer service with high ratings.
- Dealt with problem clients and troubleshot issues.
- Received bonuses and rewards for meeting certain quotas.
- Drove safely in various weather and road conditions to avoid accidents.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Senior Team Leader
Target
04.2017 - 01.2020
- Operated entire store business as key carrier during either mornings and/or evenings.
- Educated staff on organizational mission and goals to help achieve daily sales goals.
- Grew grocery department by 2.5% comp from previous year.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Produced weekly, daily and monthly activity reports and forecasts.
- Actively pursued personal learning and development opportunities.
- Trained 2-3 new team leaders each quarter for stores across the district.
Team Leader
Target
10.2015 - 04.2017
- Assisted in recruitment to build team of top performers.
- Gave clear, motivating, and constructive feedback.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Built strong relationships with customers through positive attitude and attentive response.
- Modeled exceptional customer service and ensured employees understood direct link of revenue growth and customer loyalty cultivation techniques.
Team Member
Target
11.2013 - 10.2015
- Managed weekly price changes.
- Conducted effective store orders weekly for grocery department.
- Pursued learning opportunities to advance knowledge and take on leadership positions.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted with inventory counts and stocking of merchandise.
- Reacted to change, ambiguity and uncertainty with confidence and openness.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
Education
Associate of Arts - General Studies
Montgomery College
Rockville, MD01.2013
Associate of Arts - Early Childhood Education
Bowie State University
Bowie, MD01.2012
High School Diploma -
Sherwood High School
Sandy Spring, MD05.2011
Skills
- Natural leader
- Efficient multitasking
- Personable
- Retail sales
- Business development
- Customer service-oriented
- Training and development
- Strategic planning
- Project management
- Problem-Solving
- Effective communication
- Computer literate
Certification
- Food Safety Manager Certification
- Certified Starbucks Barista
Timeline
Operator
Metro Access
03.2021 - 06.2024
Driver
Uber
02.2020 - 03.2021
Senior Team Leader
Target
04.2017 - 01.2020
Team Leader
Target
10.2015 - 04.2017
Team Member
Target
11.2013 - 10.2015
Associate of Arts - General Studies
Montgomery College
Associate of Arts - Early Childhood Education
Bowie State University
High School Diploma -
Sherwood High School
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