Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tope Balogun

Dallas

Summary

Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

W.M. Lyles Remote
03.2023 - 04.2024
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
  • Explained technical information in clear terms to promote better understanding for non-technical users.

Technical Recruiter

Results Companies
04.2021 - 01.2023
  • Successfully filled numerous hard-to-source roles by utilizing creative search methods and tapping into niche networks.
  • Developed strong rapport with candidates, providing support during interviews, offer negotiations, and onboarding process.
  • Sourced and selected applicants for technical positions within company.
  • Streamlined recruitment processes for improved efficiency, utilizing applicant tracking systems and recruiting software.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Referred candidate resumes to customer account managers for evaluation and submission.
  • Increased candidate placement rates by implementing comprehensive sourcing strategies and maintaining relationships with passive talent.

Technical Support Representative

TDS Telecommunications
03.2018 - 09.2020
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Monitored systems in operation and quickly troubleshot errors.

Education

High School Diploma -

Mansfield Summit High School
Arlington, TX

Bachelor of Science - Business Administration

Lagos State University

Skills

  • Technical Support
  • Technical Troubleshooting
  • Problem-Solving
  • Application support
  • Software Installation
  • Root Cause Analysis
  • Customer Support

Certification

Devops certification

Google technical support

Timeline

Technical Support Engineer

W.M. Lyles Remote
03.2023 - 04.2024

Technical Recruiter

Results Companies
04.2021 - 01.2023

Technical Support Representative

TDS Telecommunications
03.2018 - 09.2020

High School Diploma -

Mansfield Summit High School

Bachelor of Science - Business Administration

Lagos State University

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Tope Balogun