TOPE SUNDAY SHOBOWALE
CHARLOTTE,USA
Summary
Community Health professional with 5+ years of experience supporting diverse populations through outreach, care coordination, and health resource navigation. Highly adaptable in fast-paced, community-based environments, with strong expertise in Medicaid/Medicare coverage policies, Financial Services Classification (FSC), health plan types, and medical necessity guidelines. Proven ability to build trusted relationships with patients while delivering exceptional customer service and coordinating healthcare services that improve access to care and continuity of treatment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Health Specialist
Care Ring
10.2021 - 03.2025
- Coordinated community health outreach initiatives across Mecklenburg County, connecting residents to preventative screenings, healthcare services, and essential social resources, resulting in increased participation in local health programs.
- Leveraged extensive knowledge of Medicaid and Medicare programs to educate community members on eligibility, enrollment, and benefits navigation, helping individuals better access healthcare coverage and support services.
- Built trusted relationships with diverse populations by demonstrating empathy, cultural competency, and trauma-informed communication, strengthening engagement and participation in community health initiatives.
- Managed and coordinated transportation logistics for 1,000+ patients through a grant-funded Uber Health portal, ensuring individuals could attend medical appointments and access critical healthcare services.
- Partnered with clinics, healthcare providers, and nonprofit organizations to align transportation services with appointment availability, significantly reducing missed visits and improving continuity of care.
- Delivered high-quality customer service and patient advocacy, guiding individuals through healthcare systems, scheduling services, and resolving barriers to care.
- Maintained accurate documentation and coordinated outreach activities to support program operations, grant reporting, and service tracking.
- Supported community-based initiatives that addressed health equity, access to care, and preventative health education within underserved populations.
Regional Field Director
CADC
07.2020 - 10.2021
- Lead and managed diverse field teams across multiple locations in Greensboro, NC and Atlanta, GA to achieve organizational goals.
- Optimized resource allocation across teams based on individual strengths and market opportunities, resulting in more efficient use of time spent on various tasks.
- Solved problems quickly and adapt strategies in dynamic, fast-paced environments.
- Led regional initiatives to enhance service delivery and operational efficiency across multiple sites.
- Developed training programs for staff, improving team performance and service consistency.
- Managed budget allocations for regional projects, ensuring optimal resource utilization.
Inbound Customer Service Representative
Coca Cola
01.2021 - 12.2021
- Handled high-volume inbound calls to triage product and delivery issues, de-escalating concerns and restoring customer confidence with clear, actionable resolutions.
- De-escalated escalations through clear communication and problem-solving
- Documented customer issues accurately and resolved inquiries efficiently
After School Counselor
Wings For Kids
08.2017 - 06.2020
- Facilitated engaging after-school activities to promote social and emotional learning for children aged 8-12
- Developed and implemented behavior management strategies to support diverse student needs.
- Collaborated with educators and parents in the community to create individualized support plans for students.
- Trained and mentored junior counselors and high school seniors on effective communication and conflict resolution techniques.
Education
Bachelor of Science - Sociology
University of North Carolina At Charlotte
Charlotte, NC12-2019
Skills
- Time Management & Prioritization
- Healthcare Coverage Navigation & Policy Compliance
- Adaptability & Flexibility in Fast-Paced Environments
- Microsoft Office Suite Savvy
- Records Management
- Public Health Education
- Community Program Development
- Strategic Thinking & Decision Making
Accomplishments
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop Uber ride sare tracking spreadsheets for clinic patients
Certification
CPR Certified
Languages
English
Yoruba
Timeline
Community Health Specialist
Care Ring
10.2021 - 03.2025
Inbound Customer Service Representative
Coca Cola
01.2021 - 12.2021
Regional Field Director
CADC
07.2020 - 10.2021
After School Counselor
Wings For Kids
08.2017 - 06.2020
Bachelor of Science - Sociology
University of North Carolina At Charlotte