Angelica Vazquez
Chicago,IL
Summary
Dedicated and professional healthcare customer service expert with extensive experience. Motivated and skilled in optimizing outcomes and maintaining exceptional communication skills. Strong aptitude for time management and administrative tasks, ensuring superior customer service delivery.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Community Health Specialist
Access Community Health Network
01.2019 - 01.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
CRAFFT Screening
MAR= Medication Assistance Program Resources / Substance
01.2019 - 01.2024
- SBIRT= Screen Adults for Substance and provide education materials, Behavior Health services for All patients, positive scores referred to treatment centers that would benefit the patient.
Medical Assistance
Access Community Health Network
04.2018 - 01.2019
- Vital patient, drawn blood, assistance Doctor for minor surgery, call patient with Abnormal labs results schedule appointment for all follow up and referral.
Patient Advocate
Access Community Health Network
01.2008 - 01.2018
- Assist client and link them to care, making appropriate referral to client, Asset ADAP, Follow up with client, document in Epic and Care ware, providing education client important on adherence with ART medication.
Women Health Date Entry
Access Community Health Network
01.2005 - 01.2008
- Enter Date Cornerstone using IBCCP to retrieve abnormal labs
- Assist Case Manger and Spanish Interpreter with patient
Assist Case manager
SAC Dept
08.2005 - 01.2006
- Assist Case manager by providing on-going support and expertise through comprehensive Assessment, planning, implementation on clients and make calls to individuals patient needs, Gather demographic information on clients calls introduce the program
- Schedule mammogram, and Other services covers by IBCCP programs
- Also assist Case Manager as translator.
- Strengthened community outreach efforts by representing the organization at various events and conferences.
- Increased case resolution rates with thorough research, documentation, and follow-up procedures.
- Contributed to staff training initiatives for continued professional development within the team.
- Supported ongoing quality improvement initiatives within the department through participation in internal audits and evaluations.
Medical Assistant
PCC Community Wellness Center
01.2002 - 01.2004
- Assistance Office Ordering supply, Asst, Staff on Floor, responsible for taking vital signs, settings up equipment and Assisting doctor in minor procedures, filing medical records, retrieve lab work set up patient appointment
- Answer phone etc..
Education
No Degree - Community Health Services
Malcolm X College
Chicago, IL08.2025
Diploma -
Illinois School of Health Careers
Chicago, IL01.2005
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management collaboration
- Advanced Communication
Accomplishments
- Achieved by introducing Epic for documenting.
- Collaborated with team of 8 team member,
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved which led to successful outcome.
- Achieved outcome by completing with accuracy and efficiency meeting patient where they're at the presence.
Certification
- Phlebotomy, Chicago, IL, 1999
- Nursing Assistant, Chicago, IL, 1992
- Medical Interpreter, Chicago, IL, 2005
References
Available upon request
Spanish
Speak Spanish Fluently,
Additional Information
Also received Certificate SWIO = Sister Working It Out nonprofit organization to education of Health awareness.
I believed it's important to treat everyone with respect and dignity.
also due volunteer work within the community. Food pantry, etc..
Languages
Spanish
Limited Working
Timeline
Community Health Specialist
Access Community Health Network
01.2019 - 01.2024
CRAFFT Screening
MAR= Medication Assistance Program Resources / Substance
01.2019 - 01.2024
Medical Assistance
Access Community Health Network
04.2018 - 01.2019
Patient Advocate
Access Community Health Network
01.2008 - 01.2018
Assist Case manager
SAC Dept
08.2005 - 01.2006
Women Health Date Entry
Access Community Health Network
01.2005 - 01.2008
Medical Assistant
PCC Community Wellness Center
01.2002 - 01.2004
No Degree - Community Health Services
Malcolm X College
Diploma -
Illinois School of Health Careers
Similar Profiles
ALEX PAPPACHANALEX PAPPACHAN
Support Worker at Access Community Health NetworkSupport Worker at Access Community Health Network
Berenice VillafuerteBerenice Villafuerte
Medical Assistant at Access Community Health NetworkMedical Assistant at Access Community Health Network
DIANA SANCHEZDIANA SANCHEZ
Front Desk Medical Receptionist at ACCESS COMMUNITY HEALTH NETWORKFront Desk Medical Receptionist at ACCESS COMMUNITY HEALTH NETWORK
Cynthia SantiagoCynthia Santiago
RN Care Coordinator at Access Community Health NetworkRN Care Coordinator at Access Community Health Network
Christina MayerChristina Mayer
Patient Access Specialist at Northwestern MedicinePatient Access Specialist at Northwestern Medicine