Topher Davis
Logan,UT
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Go-team Trainer
The Picklr
Kaysville, UT
08.2023 - Current
- Train and open new franchise locations
- Assist Regional manager in audits and inventory control.
- Assisted in designing and developed training materials for employees in the organization.
- Assist club coordinators in merchandising and designing the merchandise plans.
Assistant Store Manager/ Clothing Manager
C-A-L Ranch
Logan
09.2022 - 05.2023
- Review invoices, work orders, consumption reports to estimate peak delivery periods as issue work assignments.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Travel and train new locations
- Oversee the operations of the Clothing department, improving sales by 25% in 2 months.
- Review and use company Plan-o-grams to ensure department was in compliance with established corporate polices.
Flight Attendant
United Airlines
Chicsgo , IL
02.2022 - 09.2022
- Provided safety instructions to passengers prior to takeoff and landing.
- Delivered onboard customer service including food and beverage service.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows.
Senior Flight Attendant
PSA Airlines
Dayton
11.2018 - 01.2022
- Ensure aircraft and passenger compliance with policies and regulations
- Direct and assist passengers in emergency procedures, such as evacuation and medical issues on board
- Check to ensure catering, emergency equipment, and other supplies are on board and are in adequate supply.
Production Mamanger
Connexion Point
Sandy, UT
09.2016 - 04.2021
- Developed and executed a comprehensive strategy to maximize the effectiveness of the organization's paradigm shift.
- Monitored progress against goals set for each stage of the project, thru daily, weekly and monthly established KPI's and developing solutions as needed.
- Developed training materials and led training sessions for employees on how they should adjust their roles.
- Prepared presentations highlighting successes achieved during past transitions as well as lessons learned.
Assitant Manager /Corporate Trainer
Freddy's Frozen Custard & Steakburgers
Vernal, UT
12.2014 - 09.2016
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assisted in developing budget plans for upcoming schedules and payroll.
Education
Cosmetology Business -
Von Curtis Academy
07.2000
Skills
- Team Support
- Role Modeling
- Team Development Strategies
- New Employee Training
- Materials Preparation
- First Aid
- Brand Building and Awareness
- Course Development
References
References available upon request
Timeline
Go-team Trainer
The Picklr
08.2023 - Current
Assistant Store Manager/ Clothing Manager
C-A-L Ranch
09.2022 - 05.2023
Flight Attendant
United Airlines
02.2022 - 09.2022
Senior Flight Attendant
PSA Airlines
11.2018 - 01.2022
Production Mamanger
Connexion Point
09.2016 - 04.2021
Assitant Manager /Corporate Trainer
Freddy's Frozen Custard & Steakburgers
12.2014 - 09.2016
Cosmetology Business -
Von Curtis Academy
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