Toprecious Height
Covington,GA
Summary
Throughout my professional career, I have consistently driven myself to meet new challenges and achieve goals to obtain a customer care position where my customer relations experience can be fully utilized to improve customer satisfaction. It is within this type of results-oriented environment that I particularly excel. It is exactly these qualities that attract me to a highly competitive and exciting career, and an industry that can provide both the challenge and opportunity I am seeking and while enhancing the company brand.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Children’s Healthcare of Atlanta
Atlanta, GA
11.2023 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedure
- Assisted with scheduling outpatient appointments.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Actively participated in team meetings and training sessions.
- Assisted in orienting new staff members on registration processes and procedures.
- Followed up on incomplete registrations ensuring all required documentation is completed correctly.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
Funeral Assistant
Tara Garden Chapel Funeral Home
05.2015 - Current
- Greeted guests
- Helped coordinate transportation for family members, pallbearers, clergy, and other participants as required.
- Maintained accurate records of all services performed, including obituaries, death certificates, cemetery locations and burial permits.
- Coordinated with vendors such as florists, musicians, printers and caterers to ensure that all services ran smoothly.
- Accompanied deceased persons to the place of final disposition or cremation facility.
- Prepared documents for legal requirements related to burials or cremations.
- Assisted with embalming processes when necessary.
- Provided grief counseling support when needed.
- Removed deceased from place of death and transported to funeral home.
- Led and directed funeral and graveside services.
- Prepared death certificates and drafted obituaries.
- Obtained doctors' signatures on death certificate to complete insurance claim forms.
- Drives hearse, led car and removal vehicles
Patient Access/Medical Billing and Collections Specialist
Ear, Nose and Throat Specialists
06.2022 - 11.2023
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained informed consent and payment documentation from patients and filed in system.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Collaborated with clinical and administrative staff to meet patient needs.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Collected, posted, and managed patient account payments
- Entered patient charges and payments into electronic health records.
- ICD Codes
- Submitted claims to insurance companies.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
Patient Access Specialist/Care Coordinator
Venture Medical Associates
06.2019 - 05.2022
- Greeting and checking in patients
- Providing excellent customer service and communication skills while creating a welcoming environment
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Scanning insurance cards
- Enter new patient information accurately
- Review patient chart to verify all necessary information and signatures have been obtained
- Appointment scheduling/rescheduling
- Scanning/monitoring incoming and outgoing faxes, mail and emails
- Operating /answering 20+ phone lines
- Collaborated with multiple departments/facilities to coordinate “release of information requests” from patients, legal representatives, insurance companies.
- Accurate Data Entry
- Coordinated with external agencies to ensure timely processing of referrals.
- Use EMR software to manage patient records and files
Data Entry Specialist/Call Center Customer Service Representative
Audit Services Incorperated (ASI)
09.2017 - 02.2019
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
- Navigated through computer systems to review information and respond appropriately to callers.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Support Customer Service Needs on Auto Claims
- Manage Outbound/Incoming Calls in a Timely Manner
Medical Call Center Specialist
Alliance Spine and Pain Centers
Atlanta, GA
04.2016 - 11.2017
- Inbound, outbound calls
- Handling 100+ calls a day in a fast paced environment
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction for 20+ offices
- Communicated with patients to ensure quality of care and develop care plans.
- Medical terminology
- Completed insurance verifications and claim forms for patient intake and processing.
- Provided administrative support for patient care staff.
Cashier
Walmart
, GA
10.2007 - 04.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other assigned duties
- Learned roles of other departments to provide coverage and keep store operational.
Front Desk Receptionist
The Upper Hand Day Medspa
, GA
11.2010 - 05.2015
- Answered incoming calls, redirected callers to the appropriate personnel
- Assisted with scheduling appointments for clients
- Performed data entry into computer systems to maintain accurate records of customer information.
- Ensured all areas of the spa were properly cleaned before opening for the day.
- Attended weekly meetings with spa management team to discuss upcoming events or promotions.
- Tracked all purchases made by customers using POS systems in order to create detailed reports for accounting purposes.
- Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Transmitted information or documents to customers through email, mailing or fax
Education
High School Diploma -
Alcovy High School
05.2011
Funeral Services And Mortuary Science
Gupton Jones College of Funeral Service
Decatur, GASkills
- Data Entry
- Excellent customer service skills
- Ability to learn and provide quality patient care
- Process improvement
- Teamwork
- Client relationship building
- Organized and detail-oriented
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Microsoft Teams
- Knowledge of medical terminology
- EMR (EPIC, Athena, Eclinicals)
- Ability to multitask/time management
- Account management
- Troubleshooting
- Strong work ethic
- Reliable
Certification
Notary Public
BLS/CPR Certification
HIPAA Compliance Certification
OSHA Compliance Certification
Timeline
Patient Access Representative
Children’s Healthcare of Atlanta
11.2023 - Current
Patient Access/Medical Billing and Collections Specialist
Ear, Nose and Throat Specialists
06.2022 - 11.2023
Patient Access Specialist/Care Coordinator
Venture Medical Associates
06.2019 - 05.2022
Data Entry Specialist/Call Center Customer Service Representative
Audit Services Incorperated (ASI)
09.2017 - 02.2019
Medical Call Center Specialist
Alliance Spine and Pain Centers
04.2016 - 11.2017
Funeral Assistant
Tara Garden Chapel Funeral Home
05.2015 - Current
Front Desk Receptionist
The Upper Hand Day Medspa
11.2010 - 05.2015
Cashier
Walmart
10.2007 - 04.2016
High School Diploma -
Alcovy High School
Funeral Services And Mortuary Science
Gupton Jones College of Funeral Service