Torendra Kalicharan
Queens,NY
Summary
Dynamic Product Specialist with over seven years of experience in customer support and technical troubleshooting. Passion for community outreach, education, and a proven track record in boosting customer retention through exceptional product knowledge and training. Adept at collaborating with cross-functional teams to enhance service delivery and personalized solutions, ensuring a superior customer experience.
Overview
10
10
years of professional experience
Work History
Product Specialist
Apple
New York
10.2019 - 01.2025
- Assisted with demonstrations across the whole Apple product lineup to showcase functionality.
- Supported sales client interactions by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to junior team members. (AVP demo, Sales)
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Collaborated with cross-functional teams (Operations, Genius Bar, Creatives) to streamline product services.
- Maintaining a welcoming hospitality and personalizing unique solutions.
Lead Barista
T2
NYC
10.2017 - 10.2019
- Set up advertising signs and displays on shelves, counters and tables.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Prioritized drink requests while managing interruptions.
- Constantly expanded personal knowledge of coffee styles and varieties.
Youth Advocate/Junior Research Fellow
Sikh Coalition
New York, NY
07.2014 - 09.2018
- Attended conferences and seminars related to advocacy work in order to stay informed about current trends
- Advised parents on how to best advocate for their children's rights within the system.
- Organized and facilitated group activities to help foster social skills among the youth.
- Conducted cross-community outreach programs educating individuals on faith and racial biases.
Education
Bachelor of Arts - Criminal Justice BS
John Jay College Of Criminal Justice Of The City University Of New York
New York, NYSkills
- Facilitating a complex customer journey
- Maintaining professionalism under duress
- Troubleshooting devices
- Product demos
- Product training
- Retail strategy
Locations
- Queens, NY, 11419
- San Francisco, CA, 94105
Timeline
Product Specialist
Apple
10.2019 - 01.2025
Lead Barista
T2
10.2017 - 10.2019
Youth Advocate/Junior Research Fellow
Sikh Coalition
07.2014 - 09.2018
Bachelor of Arts - Criminal Justice BS
John Jay College Of Criminal Justice Of The City University Of New York
Similar Profiles
Shemeka GloverShemeka Glover
Technical Support Representative at AppleTechnical Support Representative at Apple
Kaiden EarlKaiden Earl
Technical Specialist at AppleTechnical Specialist at Apple
Mark SnowMark Snow
Senior Hardware Secrecy Specialist at AppleSenior Hardware Secrecy Specialist at Apple
MARIAM WILLIAMSMARIAM WILLIAMS
Bank Advisor at AppleBank Advisor at Apple
Scott BackmanScott Backman
Delivery Driver at OntacDelivery Driver at Ontac