Torenton Shepard
Mckinney
Summary
Resourceful Senior Service Technician known for high productivity and efficiency in task completion. Specialize in troubleshooting, preventive maintenance, and customer service skills that ensure operational excellence. Excel in problem-solving, time management, and communication, using these soft skills to deliver exceptional work safely and efficiently.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Sr. Service Technician
Atmos Energy
Mckinney
07.2023 - Current
- Performed day-to-day operations successfully and efficient with the upmost standard of safety
- Joined the Safety Team Lead group to Creat and run weekly/monthly safety meetings for our service center/region. As well as preach the safety we live by here at Atmos Energy
- Performed Maintenance and repairs of our natural gas systems
- Spearheaded multiple projects to improve the safety and efficiency of our natural gas systems
- Handled major events and incidents with professionalism & upmost care
- Trained and educated newer staff in the field, As well as teaching and sharing the culture we build here at Atmos Energy.
- Managed and coordinated crews to ensure the repairs and stability of our natural gas systems
Amazon Associate
Amazon Delivery Warehouse
Frisco
11.2022 - 04.2023
- Operated material handling equipment to transport goods efficiently within the warehouse.
- Collaborated with team members to maintain a clean and safe working environment.
- Monitored quality control processes to ensure compliance with company standards.
- Trained new associates on best practices for safety and operational efficiency.
- Communicated effectively with supervisors regarding workflow challenges and solutions.
- Sorted and organized packages for accurate and timely deliveries to customers.
- Trained new associates on store operations, policies, and procedures.
Shift Leader
Dickeys BBQ Pit
Frisco
04.2021 - 10.2022
- Supervised team members during peak service hours to ensure efficiency.
- Trained new staff on food preparation and customer service standards.
- Managed inventory levels and ordered supplies to maintain kitchen operations.
- Implemented cleanliness and safety protocols in the kitchen and dining areas.
- Coordinated shifts and schedules to optimize staffing needs throughout the week.
- Resolved customer complaints promptly to enhance dining experience satisfaction.
- Monitored food quality and presentation to meet company standards consistently.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
Education
Melissa High School
Melissa, TXSkills
- Incident response
- Staff training
- Project management
- Safety protocols
- Problem solving
- Leadership skills
- Conflict resolution
Timeline
Sr. Service Technician
Atmos Energy
07.2023 - Current
Amazon Associate
Amazon Delivery Warehouse
11.2022 - 04.2023
Shift Leader
Dickeys BBQ Pit
04.2021 - 10.2022
Melissa High School