Torey Bell Jr
Peoria,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Material Specialist
Caterpillar
Morton, IL
03.2022 - Current
- Handled and stored materials following quality and safety standards to ensure customers get orders promptly.
- Utilized EWM, DIQ, and BlueZone AWAC systems to identify, document, and resolve grief-related inventory and process discrepancies.
- Collaborated with cross-functional teams to address material flow issues, and ensure timely resolution of production delays.
- Supported developments and facilitation of training programs aimed at improving team response to grief and system issues.
- Monitored and maintained the performance of the Autostore system to prevent downtime and sustain operational efficiency.
- Earned the Circle of Excellence award twice for exemplary performance and dedication to continuous improvement.
Tier 2 Support Technician
NRTC - National Rural Telecommunications Cooperative
Cedar Rapids, IA
09.2021 - 02.2022
- Delivered remote Tier 2 technical support for broadband, VoIP, and IPTV services to rural customers.
- Resolved complex technical issues escalated from Tier 1 support, including network connectivity, and equipment configuration.
- Diagnosed and troubleshot issues with routers, modems, ONTs, and other customer-premises equipment.
- Used ticketing systems (e.g., NovaSupport) and remote tools to manage, track, and resolve support requests efficiently.
Google Service Desk Associate
Mechdyne
Chicago, IL
03.2021 - 07.2021
- Served as a frontline technical support specialist during the enterprise migration from Microsoft Office to Google Workspace, supporting end users.
- Assisted users in adopting Google Workspace tools (Gmail, Drive, Docs, Sheets, Meet, Calendar) by providing support, documentation, and troubleshooting during and after migration.
- Migrated user data, including emails, calendars, and documents, from Microsoft Outlook and OneDrive to Gmail and Google Drive, ensuring data integrity.
- Utilized ServiceNow to track incidents, service requests, and user feedback throughout the migration project lifecycle.
Education
Bachelor of Science - Computer Science
Mississippi Valley State University
Itta Bena, MS12-2019
Skills
- Inventory Management
- Material Handling
- Process Improvement
- Supply Chain Coordination
- Cross-Functional Collaboration
- Technical Troubleshooting
- Data Analysis
- Team Collaboration
- Logistics Coordination
- Problem Solving
Affiliations
Computer Building and Dismantling
PC Gaming
Auto Enthusiast and Detailer
Travelling
Music
Languages
English
Native/ Bilingual
Spanish
Elementary
Timeline
Material Specialist
Caterpillar
03.2022 - Current
Tier 2 Support Technician
NRTC - National Rural Telecommunications Cooperative
09.2021 - 02.2022
Google Service Desk Associate
Mechdyne
03.2021 - 07.2021
Bachelor of Science - Computer Science
Mississippi Valley State University
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