TOREY CHRISTENSEN
Northfield,Minnesota
Summary
Dynamic retail professional with over 12 years of experience in the service industry, including 4 years specializing in beverage sales within the alcohol sector. Expertise includes customer service excellence, staff training, inventory management, and account oversight in both on-premise and off-premise settings. Renowned for fostering a welcoming atmosphere that enhances customer relations and vendor partnerships while driving efficient store operations. Highly organized and detail-oriented leader adept at time management and enforcing compliance with alcohol service standards.
Overview
9
9
years of professional experience
Work History
Beverage Consultant
College City Beverage
01.2020 - Current
- Manage and grow relationships with on and off-premise accounts while maintaining strong public relations with customers and vendors
- Lead distribution, volume growth, and execution standards across assigned territory
- Support product placement, displays, and merchandising objectives to improve visibility and sales
- Communicate daily with account managers, store staff, and sales leadership through verbal, written, and electronic mediums
- Apply detailed beer, wine, and spirits knowledge to support account success
Front of House (FOH) Manager
Fielder’s Choice Tap and Table
01.2017 - 01.2020
- Hired, trained, and mentored new employees, providing on-boarding and continued coaching
- Supervised daily operations and provided work direction to staff to maintain a positive customer service environment
- Drafted employee schedules and monitored labor to remain within budgeted sales allocations
- Coordinated inventory with beverage sales representatives to maintain efficient product workflow
- Handled customer requests and complaints promptly and professionally
- Supported opening and closing procedures, cash handling, and enforcing liquor laws
Education
High School Diploma -
Albert Lea High School
Albert Lea, MNSkills
- Retail Operations & Key Holder Duties
- Customer Service & Complaint Resolution
- Public Relations with Customers & Vendors
- Staff Hiring, Training, Coaching & Mentorship
- Employee Scheduling & Labor Monitoring
- Inventory Management & Product Workflow
- Product Placement & Merchandising
- Alcohol Beverage Industry Knowledge (Beer, Wine & Spirits)
- Enforcing Liquor Laws & Responsible Service
- POS Systems & Microsoft Office
- Cash Handling & Banking Procedures
- Store Cleanliness, Safety & OSHA Awareness
ADDITIONAL EXPERIENCE
- Service Industry Professional
- Extensive experience in customer-facing retail and hospitality environments
- Strong understanding of service standards, operational efficiency, and team support
Timeline
Beverage Consultant
College City Beverage
01.2020 - Current
Front of House (FOH) Manager
Fielder’s Choice Tap and Table
01.2017 - 01.2020
High School Diploma -
Albert Lea High School