Torey Golden
Mentor,OH
Summary
Dedicated, driven, and skilled customer service representative; with over 10 years of delivering extraordinary positive customer service to people. Committed to meeting performance goals, and building strong relationships within industry.
Overview
10
10
years of professional experience
Work History
Outside Sales Associate
Spectrum
02.2023 - Current
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Exceed sales goals for each month, was named leading female on the team, and continues to make a positive difference in customers lives each day.
- Develop and build interpersonal relationships with each customer I come into contact with.
- Excel at finding a person's pain point with the company and resolving the mild issue.
- Efficient in learning, and teaching new product/company systems effectively.
Revenue Cycle Specialist
University Hospitals, Seidman Cancer Center
03.2020 - 02.2023
- Greeted and made a positive atmosphere for patients when they arrived, and via phone.
- Reached out to insurance companies and patients to verify health insurance coverage.
- Identified and resolved payment issues between patients and providers.
- Was in charge of checking in patients, collected co-pays and answered questions over the phone. Completed Registration, and Appointment Scheduling training.
- Improved emergency resolution processes to save time.
Program Specialist
ViaQuest Residential Services
10.2018 - 03.2020
- Organized and established programs, goals, and activities in accordance with the mission of the organization.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Prepared meals, grocery shopping, housekeeping, laundry, and distributed medication as prescribed.
- Provided constant companionship and general supervision, Took clients to doctors appointments.
- Followed a care plan and noticed any changes in the individual’s health, recorded and reported any differences.
Receptionist
Frank's Auto Body And Restoration
06.2013 - 10.2018
- Welcomed and greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance; answered referred inquiries.
- Confirmed appointments, communicated with clients, and updated client records.
- Filed records and performed data entry. Maintained electronic and hard copy files.
- Registered new customers, processed insurance claims, and collected payments, answered phones, filed records.
- Maintained a safe and clean reception area by complying with procedures, rules, and regulations.
Education
Associate of Applied Science - Applied Business Cybersecurity Concentration
Lakeland Community College
Kirtland, OH12.2025
High School Diploma -
Madison High School
Madison, OH05.2011
Skills
- Working independently, team-oriented, group leader, and driven to make a positive impact on people's lives
- Exceptional written and verbal communication skills Excellent analytical skills and critical thinking skills
- Great at assisting to professionals, specialists, and clients Learning new procedures, and teaching others
- Planning and evaluating projects, ability to prioritize Reduce inefficiencies, and enhance effectiveness
- Proficient at building rapport with patients/customers/clients, and making them feel welcomed in person and over the phone
Volunteer Work
- Ywam Ministry
Akron, OH
June 2023- Present
- Lake Humane Society
Mentor, OH
Dec. 2020-June 2023
Timeline
Outside Sales Associate
Spectrum
02.2023 - Current
Revenue Cycle Specialist
University Hospitals, Seidman Cancer Center
03.2020 - 02.2023
Program Specialist
ViaQuest Residential Services
10.2018 - 03.2020
Receptionist
Frank's Auto Body And Restoration
06.2013 - 10.2018
Associate of Applied Science - Applied Business Cybersecurity Concentration
Lakeland Community College
High School Diploma -
Madison High School
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