Torey Parks
Cutler Bay
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Payroll Specialist
Automated Data Processing (ADP)
Miami
08.2021 - Current
- Processed payroll for more than 2000 employees on a bi-weekly basis, ensuring accurate and timely payment
- Managed all aspects of payroll administration, including data entry, calculations, deductions, and tax withholdings
- Collaborated with HR department to ensure accurate employee information and resolve any discrepancies
- Prepared and distributed paychecks or direct deposits to employees according to established schedules
- Performed regular audits of payroll data to identify errors or inconsistencies and make necessary corrections
- Generated various reports related to payroll activities such as earnings summaries, tax filings, and labor distribution analysis
- Updated payroll processes to align with federal, state, and local regulations
- Assisted in the implementation of new payroll software system, ensuring smooth transition from manual processes
- Collaborated with finance team to reconcile general ledger accounts related to payroll transactions on a monthly basis
- Participated in annual external audits by providing requested documentation related to payroll operations
- Developed standardized procedures for processing special payments such as bonuses or commissions accurately within specified deadlines
- Conducted training sessions for managers on proper timekeeping practices and submission of timesheets
- Ensured compliance with wage garnishments orders by accurately calculating deductions from employees' paychecks
- Worked closely with benefits administrators to ensure accurate deduction of insurance premiums from employees' wages
- Implemented electronic filing system for storing confidential employee information securely, minimizing paper waste and enhancing data accessibility
- Collaborated with IT department in troubleshooting technical issues related to the online self-service portal for employees' access their pay stubs
- Achieved an accuracy rate of XX% in processing complex calculations such as overtime pay or shift differentials
- Assisted in the preparation of annual budgets by providing payroll-related data and projections
- Collaborated with cross-functional teams to develop and implement process improvements, reducing payroll errors through streamlined procedures
- Managed administration of employee benefits programs, ensuring accurate deductions and timely enrollment for retirement plans and flexible spending accounts
- Participated in regular meetings with management to provide updates on payroll activities and address any concerns or issues
Customer Service Representative
AT&T
Miami
06.2007 - 10.2021
- Assisted 250 customers weekly with product and service inquiries, ensuring timely and accurate responses.
- Fielded customer complaints and queries, expediting resolution processes to improve customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Cultivated strong customer relationships through effective product knowledge sharing, enhancing customer retention.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Delivered service and support to each customer, paving way for future business opportunities.
General Manager
Taco Bell
Homestead
02.2002 - 06.2007
- Adhered to FDA and OSHA requirements.
- Consolidated data, payroll, and accounting programs into one centralized system, maximizing time and manpower.
- Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
- Implemented engagement, diversity, and cultural programs using robust reporting tools, enhancing staff morale and productivity.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Trained 60+ employees on business principles, best practices, and system usage, fostering professional skill development.
- Trained, managed and motivated employees to promote professional skill development.
Education
High School Diploma - Business Administration And Management
Moultrie Technical College
Moultrie, GASkills
- Payroll systems
- Payroll administration
- Administrative experience role execution
- Payroll reporting
- Payroll compliance
- Payroll inquiries
- Payroll software management
- HR compliance
- Onboarding processes
- Record keeping
- Data reporting
- Report creation
- Bank Reconciliation
- Accounts Payable
- Accounts Receivable
- Invoice payment processing
- Credit card payment processing
- B2B
- ATS
- HRIS
- Workday
- Paychex
- UltiPro
- SAP
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Telephone systems
- Multi-line phone systems
- Computer operation
- Filing
- Clerical experience
- CRM
- Office management
- Organized workspace
- Office activity coordination
- Appointment scheduling
- Schedule mastery
- Cross-functional teamwork
- Process improvement
- Decision making
- Conflict management
- Organizational management
- Customer service
- Customer interaction
- Client support
- Building client relationships
- Client interactions
- Customer retention
- Inquiry handling
- Communication skills
- Technical support
- Executive administrative support
- Executive assistance
- Front desk
- Relationship management
- Account management
- Inquiry handling
- Multitasking
- Attention to detail
- Time management
- Account management
- Journal Entries
- Work ethic
- Soft skills
- Office activity coordination
- Appointment scheduling
- Phone etiquette
- Technical support
- Recruitment
- CRM system proficiency
- Phone communication
- Payroll regulations
- Organizational management
- Payroll
- Journal Entries
Certification
Driver's License
Languages
English
Timeline
Payroll Specialist
Automated Data Processing (ADP)
08.2021 - Current
Customer Service Representative
AT&T
06.2007 - 10.2021
General Manager
Taco Bell
02.2002 - 06.2007
High School Diploma - Business Administration And Management
Moultrie Technical College