Tori-Ann Ixtepan-Garcia
Oklahoma City,OK
Summary
Dynamic Aircraft Load Planner at UPS with proven expertise in logistics coordination and weight distribution. Adept at problem-solving and ensuring compliance with safety regulations, I successfully expedited shipments, enhancing on-time delivery rates. Strong organizational skills and attention to detail drive my commitment to operational excellence in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Aircraft Load Planner
UPS
Oklahoma City, US
02.2025 - Current
- Acts as a liaison between distribution facilities and carriers.
- Works with carriers and facilities on non-compliance, reporting to management.
- Troubleshoots problems due to human or system errors to expedite movement of merchandise cost effectively.
- Monitors shipments for on-time delivery and notify destinations when trailers will arrive late.
- Certify that weight distribution of the aircraft with cargo, baggage and passengers is in accordance with safety regulations and aircraft limits.
- Investigated problems related to shipping delays or incorrect deliveries; developed solutions and took corrective action when necessary.
- Maintained detailed records of all outbound shipments including tracking numbers, carrier information, estimated time of arrival, and shipment costs.
- Collaborated with other departments to ensure timely delivery of goods and services.
- Created bills of lading for outbound shipments, ensuring accuracy and timely delivery.
- Prepared documentation related to international shipments including customs declarations and export licenses.
- Ensured compliance with applicable laws regarding hazardous materials transport.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
Ramp Service Agent
WFS Worldwide Flight Services
Oklahoma City, US
02.2024 - 02.2025
- Load and unload arriving and departing aircraft cargo, baggage and mail onto carts and/or dollies
- Provide special handling of baggage, cargo and mail as required
- Collect, load and unload live animals and dangerous goods on and off aircraft when necessary
- Deliver passenger baggage to the claim area and unload baggage onto the conveyor system
- Perform cabin maintenance and cleaning services, including restocking the aircraft
- Comply with all airport authority and carrier security requirements, including adhering to Swissport Standard Operating Procedures
- Report all equipment malfunctions to the appropriate supervisor.
Counter Person
The Garage Midtown
Oklahoma City, US
10.2023 - 03.2024
- Prepare restaurant tables with special attention to sanitation and order
- Attend to customers upon entrance
- Present restaurant menus and help customers select food/beverages
- Take and serve orders
- Answer questions or make recommendations for complementary products
- Collaborate with other restaurant servers and kitchen/bar staff
- Deal with complaints or problems with a positive attitude
- Issue bills and accept payment
Picker/Packer
Amazon Warehouse
Oklahoma City, US
10.2022 - 09.2023
- Receive and put away inventory
- Get customer orders ready and pack them up
- Use scanners to read bar codes on products
- View prompts on screens and follow the direction for some tasks
- Ensure product meets quality requirements
- Stored inventory in designated locations within the warehouse facility based on size, type.
- Maintained a clean and organized work area throughout the shift.
- Unloaded containers using various material handling equipment such as conveyor belts and dollies.
Call Center Customer Service Representative
NTT DATA
Oklahoma City, US
12.2021 - 10.2022
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center 'scripts' when handling different topics
- Identifying customers' needs, clarify information, research every issue and providing solutions.
- Responded promptly to customer inquiries via email or chat systems.
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Resolved customer issues in a timely manner.
- Communicated courteously with customers by telephone, email, or chat systems.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Updated customer accounts, addresses and contact information within call management databases.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Games Attendant/ bowl desk/ Server/ party host
Main Event Entertainment
Oklahoma City, US
10.2020 - 12.2021
- Mange and schedule laser tag and gravity ropes.
- Operate both laser tag and gravity ropes.
- Clean off equipment along with fixing broken arcade games.
- Check in inventory, restock winners choice, and count end of the month inventory.
- Enter in all reservations for the day for bowl.
- Clean and sanitize returned shoes.
- Help people get set up on their lane for the time being.
- Along with checking people out by purchasing wrist band and or fun cards.
- Meet and greet the party boy or girl.
- Go over the contract with the party parents.
- Make sure their food comes out on time along with all the activities they have planned is on time.
- Bring out any extra drinks, plates , etc to all the guests and if they wanted to place on an order off the menu I would ring that up for them and serve them as well.
- Entertain the kids and make sure they are having lots of fun by playing games with them and being there every step of the way.
Education
Certificate - Aviation Mechanic
Metro Technology Centers
Oklahoma City, OK12-2024
High school diploma or GED -
Wellston High School
Wellston, OK05.2020
Associate of Applied Science - Aviation Mangement
Rose State College
Oklahoma City, OKSkills
- Microsoft Excel
- Cashiering
- Cash Handling
- Conflict management
- Data Entry
- Typing
- Experience with children
- Microsoft Word
- Driving
- Food service
- Conflict Management
- Guest services
- Customer Service
- Research
- Sales
- Front Desk
- Guest Services
- Microsoft Powerpoint
- Math
- Organizational Skills
- Filing
- Communication Skills
- Serving
- Negotiation
- Pallet jack
- Warehouse experience
- Cash register
- Stocking
- Pricing
- Forklift
- Customer service
- POS
- Attention to detail
- Time management
- Team collaboration
- English
- Serving Experience
- Inventory
- Microsoft Office
- Computer Skills
- Retail Sales
- Basic Math
- Problem solving
- Weight distribution
- Logistics coordination
- Aviation safety
- Logical reasoning
- Shipping documentation
- Software knowledge
- Time management abilities
- Notoc cargo management
- Cargo management
- Cargo loading
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Aircraft Load Planner
UPS
02.2025 - Current
Ramp Service Agent
WFS Worldwide Flight Services
02.2024 - 02.2025
Counter Person
The Garage Midtown
10.2023 - 03.2024
Picker/Packer
Amazon Warehouse
10.2022 - 09.2023
Call Center Customer Service Representative
NTT DATA
12.2021 - 10.2022
Games Attendant/ bowl desk/ Server/ party host
Main Event Entertainment
10.2020 - 12.2021
Certificate - Aviation Mechanic
Metro Technology Centers
High school diploma or GED -
Wellston High School
Associate of Applied Science - Aviation Mangement
Rose State College