Tori Bailey
Clementon,NJ
Summary
Detail-oriented healthcare professional with experience in hospital and outpatient settings, specializing in patient communication, scheduling, and clinical support. Proven ability to manage phone inquiries, coordinate appointments, and maintain organized records in fast-paced environments. Strong team player with a focus on delivering efficient, patient-centered service and ensuring smooth daily operations.
Overview
11
11
years of professional experience
Work History
Physical Therapist Technician
Temple University Health System - Careers
Philadelphia, PA
08.2024 - Current
- Assisted physical therapists in implementing treatment plans for diverse patient populations.
- Prepared and maintained treatment areas, ensuring compliance with safety and hygiene standards.
- Monitored patient progress, documenting changes and reporting to supervising therapists.
- Educated patients on exercises and proper use of rehabilitation equipment for optimal recovery.
- Scheduled and coordinated patient appointments, managing time efficiently to maintain clinic flow
- Handled clerical tasks including documentation, organizing patient information, and maintaining accurate records
Back Office Assistant
Sahara Sam's Oasis
West Berlin, NJ
01.2024 - Current
- Coordinated inventory management processes to ensure accurate stock levels
- Assisted in maintaining organized filing systems for operational documentation and reports.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed incoming phone calls, assisting customers with questions, bookings, and general inquiries
- Scheduled reservations and coordinated appointments to ensure smooth daily operations
- Performed clerical duties including data entry, organizing records, and maintaining accurate information
- Provided customer support in a fast-paced environment, resolving issues efficiently and professionally
- Communicated clearly with both customers and team members to support overall operations
Physical Therapy Technician
Trinity Rehabilitation
Sewell, NJ
09.2022 - Current
- Conducting routine maintenance of therapy equipment including checking batteries, cleaning surfaces, and doing laundry.
- Monitoring patient progress during treatments and reporting any changes to the physical therapist.
- Educating patients by demonstrating proper use of equipment and exercise routines.
Nanny
Self-Employed
Runnemede, NJ
06.2017 - Current
- Developing relationships with the children to foster trust and respect.
- Incorporating STEAM activities to encourage creativity and expression.
- Displaying creativity in organizing fun activities to keep kids engaged and entertained.
- Transporting children to social outings and encouraged outdoor play
- Demonstrating skills such as communication, empathy, and patience
Lead Teacher
Glassboro Child Development Centers
Glassboro, NJ
09.2021 - 06.2023
- Planned and implemented lessons for students to promote active learning and critical thinking skills.
- Completed extensive training that provided insight on child care and development topics.
- Provided feedback to parents regarding student's academic growth and behavioral development.
Amusement Associate
Round 1 Bowling & Amusement
Deptford, NJ
10.2020 - 04.2021
- Operated cash register to process cash, check and credit transactions.
- Sold products to customers by explaining product features and benefits.
- Maintained cleanliness around games and game room by removing trash or debris from loading areas after each use.
- Evaluated gaming areas, amusement counter, and prize room to identify any potential hazards or risks
Childcare Teacher
Neighborhood Center
Camden, NJ
05.2015 - 09.2019
- Organized activities for children to promote physical, mental and social development
- Established indoor and outdoor safe play environments for children
- Managed records of behaviors, meals and naps
- Facilitated order and cleanliness in the classroom and changing areas
Education
Bachelor of Science - Exercise Science
Rowan University
Glassboro, NJ05-2024
Skills
- Patient communication & phone support
- Appointment scheduling & care coordination
- Clerical and administrative support
- Medical documentation & data entry
- Time management in fast-paced settings
- Customer service & problem resolution
- Team collaboration in healthcare environments
- Attention to detail and organization
Timeline
Physical Therapist Technician
Temple University Health System - Careers
08.2024 - Current
Back Office Assistant
Sahara Sam's Oasis
01.2024 - Current
Physical Therapy Technician
Trinity Rehabilitation
09.2022 - Current
Lead Teacher
Glassboro Child Development Centers
09.2021 - 06.2023
Amusement Associate
Round 1 Bowling & Amusement
10.2020 - 04.2021
Nanny
Self-Employed
06.2017 - Current
Childcare Teacher
Neighborhood Center
05.2015 - 09.2019
Bachelor of Science - Exercise Science
Rowan University