Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Tori Bolds

Tori Bolds

Tacoma,WA

Summary

I am a driven individual who is passionate about customer service and loves interacting with the public. I work well in a team setting and am self-motivated. I enjoy working in the service industry, it has driven me to expand my perspective on business and personal relationships. I am a hard worker who is able to adapt to any setting, I am patient and accommodating to those in need. I am searching for a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, but most of all customer service.

Overview

4
4
years of professional experience

Work History

Starbucks

Starbucks, Kroger Foods
Mercer Island, WA
04.2019 - 11.2021
  • Assistant manager, customer service,
  • Trained new baristas in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings, staging seasonal merchandise.
  • Created and monitored scheduling, ordered and stocked inventory
  • Managed store performance, evaluate and forecast store needs.
  • Maintained strong knowledge in handling of perishable products in the dairy department.
  • De-escalate upset guests at front counter, answering questions regarding products.
  • Managed inventory control, cash control, store opening and closing procedures.

Customer Service Cashier

Auntie Anne's Pretzels
Federal Way, WA
05.2017 - 09.2018
  • Maintained customer satisfaction with quick and professional handling of product.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Operated cash register to record transactions accurately and efficiently.

Education

High School Diploma -

Foster Senior High School
Tukwila, WA
06.2021

Skills

  • Fast and Efficient Decision Making
  • Performance Assessment
  • Focus and Follow-Through
  • Attention to Detail
  • Dependable, Flexible
  • Customer Service
  • Sales Promotion
  • Employee Motivation
  • Money Handling
  • Staff Scheduling

Timeline

Starbucks

Starbucks, Kroger Foods
04.2019 - 11.2021

Customer Service Cashier

Auntie Anne's Pretzels
05.2017 - 09.2018

High School Diploma -

Foster Senior High School
Tori Bolds