Tori Burns
Hawley,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent analytical, organizational, and problem-solving skills that will facilitate operational support in any environment with potential for growth.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Valley Premier Bank
01.2023 - Current
- Complete Data entry through various applications to ensure daily transactions are keyed accurately and balanced
- Transaction and exception processing as appropriate for non-posts, overdrafts, wire, ACH, and Mobile Deposit
- Process debit card disputes
- Process ACH payments, deposits and returns efficiently
- Assist customers with cash management/payrolls
- Input new deposit, loan, CD, & IRA accounts into system
- Knowledge and understanding in all rules and regulations regarding operational banking duties – Reg B,C,E,X,Z,CC,DD
- Process incoming/outgoing domestic and international wire transfers Knowledge of AML, SAR, and BSA reporting
Operations Assistant
Valley Premier Bank
10.2021 - 01.2023
Teller Supervisor
Valley Premier Bank
01.2020 - 09.2021
- Oversee transactions completed by Tellers
- Enforcing policies and procedures for cash handling, risk management, and fraud prevention measures
- Providing training to new tellers on bank policies and procedures
- Onboarding and hiring of all new tellers
Managing the work of tellers to ensure they are preforming effectively - Scheduling working hours and paid time off for all tellers
Teller/Customer Service Representative
Valley Premier Bank
06.2017 - 01.2020
- Provide maximum service to all customers
- Assist in resolving customer issues
- Build rapport with customers
- Process teller transactions
- Communicate with customers
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Education
Associate of Science - Human Resources
Minnesota State Community And Technical College
Moorhead05.2018
Medical Coding & Insurance
Minnesota State Community And Technical College
Moorhead05.2015
Skills
- COMMUNICATION
- ORGANIZATION
- PROBLEM ANALYSIS &RESOLUTION
- ADAPTABILITY
- PROFICIENT IN MICROSOFTOFFICE UTILITIES
Timeline
Operations Supervisor
Valley Premier Bank
01.2023 - Current
Operations Assistant
Valley Premier Bank
10.2021 - 01.2023
Teller Supervisor
Valley Premier Bank
01.2020 - 09.2021
Teller/Customer Service Representative
Valley Premier Bank
06.2017 - 01.2020
Associate of Science - Human Resources
Minnesota State Community And Technical College
Medical Coding & Insurance
Minnesota State Community And Technical College
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