VICTORIA DONEGAN
Lakewood,OH
Summary
Results-driven professional with a B.S. in Health Sciences and 8+ years of experience in high-volume, client-facing roles. Proven track record of exceeding sales targets, building strong customer relationships, and driving revenue through consultative selling and personalized service. Recognized for quickly outperforming peers, increasing customer retention, and delivering exceptional client experiences. Seeking to leverage sales expertise and relationship-building skills in a dynamic, growth-oriented sales role.
Overview
8
8
years of professional experience
Work History
Optician Apprentice
Madison Eye Care
Cleveland, OH
09.2025 - Current
- Managed a high-volume pipeline of 40+ clients daily, optimizing scheduling and service flow to maximize revenue opportunities
- Drove product sales through consultative recommendations on eyewear and contact lenses, increasing customer confidence and conversion rates
- Exceeded sales quotas by 200% within the first 3 months, outperforming senior team members and becoming a top revenue contributor
- Verified insurance coverage with 95%+ accuracy, reducing claim denials and protecting revenue
- Guided clients through the full sales cycle—from consultation to checkout—ensuring a seamless buying experience
- Built strong client relationships to increase repeat business and long-term loyalty
Bartender
FWD Hospitality & TownHall
Cleveland, OH
08.2022 - 02.2026
- Generated high daily sales volume by serving 100+ customers per shift in a fast-paced environment
- Increased average ticket size through effective upselling, product recommendations, and personalized service
- Built a loyal base of repeat customers by creating engaging and memorable experiences
- Trained and mentored 5+ new hires on sales techniques, product knowledge, and customer engagement
- Resolved customer concerns quickly and professionally, preserving brand reputation and retention
Private Nanny / Family Assistant
Holton Family
Lakewood, OH
04.2018 - 08.2025
- Maintained an 8+ year client relationship by consistently delivering high-quality, reliable service
- Managed complex scheduling and logistics, coordinating 15+ weekly activities with precision
- Built strong trust and rapport through personalized support, discretion, and proactive problem-solving
- Acted as a liaison and coordinator, anticipating client needs and delivering tailored solutions
Education
Bachelor of Science - Health Sciences
Cleveland State University
Cleveland, OH12-2024
Skills
- Consultative Selling
- Client Acquisition & Retention
- Upselling & Cross-Selling
- Relationship Management
- Pipeline Management
- Revenue Growth
- Customer Experience Optimization
- Objection Handling
- CRM/EMR Systems (RevolutionEHR)
- High-Volume Client Engagement
- Negotiation
- Communication
COMMUNITY INVOLVEMENT
- Cleveland State University, Fundraising Coordinator, 2024, Supported donor outreach and engagement efforts, contributing to fundraising growth initiatives
- Elementary School PTO Volunteer, 2023, 2024, Assisted in planning and executing events for 200+ attendees, supporting community engagement
Timeline
Optician Apprentice
Madison Eye Care
09.2025 - Current
Bartender
FWD Hospitality & TownHall
08.2022 - 02.2026
Private Nanny / Family Assistant
Holton Family
04.2018 - 08.2025
Bachelor of Science - Health Sciences
Cleveland State University