William McCray
Waterford,CT
Summary
Optician apprentice with a proven track record at America's Best Contact And Eyeglasses. Experienced assistant manger and store manger at Kay Jewelers, enhancing patient and customer satisfaction through exceptional service and optical expertise. Skilled in optical dispensing and fostering strong relationships, successfully increased repeat business and team performance. Demonstrates outstanding communication and leadership abilities, committed to advancing in the optical and retail fields.
Overview
10
10
years of professional experience
Work History
Optician Apprentice
America's Best Contact And Eyeglasses
04.2021 - Current
- Developed strong rapport with patients through excellent communication skills that fostered trust and loyalty within the practice''s client base.
- Participated in ongoing professional development opportunities to stay current on advancements within the optical field.
- Educated patients on the benefits of various lens options, helping them make informed decisions based on their individual needs.
- Enhanced overall patient experience by maintaining current industry knowledge on trends, products, and technology advancements in optical care services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Sales Floor Manager
K And G Superstore
03.2019 - 03.2021
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Trained and supported sales force with closing deals.
- Partnered with operations team to achieve company revenue and profit goals.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Recruited, hired and trained team of 16-20 salespeople.
Store Manager
Kay Jewelers
06.2018 - 02.2019
- Managed and motivated 8-12 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Store Manager
Jared Galleria Of Jewelry
03.2017 - 05.2018
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Improved store operations by establishing clear communication channels between 8-12 team members and implementing efficient scheduling practices.
Sales Manager
Jared Galleria Of Jewelry
06.2014 - 03.2017
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached and counseled 10-14 sales personnel, assisting with individual selling efforts.
Skills
- Optical Measurements
- Optical dispensing
- Visual acuity testing
- Insurance Verification
- Frame Selection
- Prescription Interpretation
- Customer Service
- Insurance Billing
- Adjusting Eyewear
- Retail Sales
- Repairing Glasses
- Progressive Lenses Expertise
- Multifocal Lenses Knowledge
- Order Preparation
- Product Upselling
- Contact lens
Timeline
Optician Apprentice
America's Best Contact And Eyeglasses
04.2021 - Current
Sales Floor Manager
K And G Superstore
03.2019 - 03.2021
Store Manager
Kay Jewelers
06.2018 - 02.2019
Assistant Store Manager
Jared Galleria Of Jewelry
03.2017 - 05.2018
Sales Manager
Jared Galleria Of Jewelry
06.2014 - 03.2017
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