Tori E. Lambert
Gastonia,NC
Summary
Excellent customer service Excels in leadership and time management Strong problem solving skills with the ability to make good decisions under pressure Confident and proactive Dependable and flexible Self-motivated Building customer loyalty Improving customer experience Compassionate and patient
Overview
7
7
years of professional experience
Work History
Personal at Home Caregiver
Personal at Home Caregiver
07.2025 - Current
- Delivered compassionate, individualized care to enhance clients' well-being
- Assisted with bathing, dressing, grooming, and personal hygiene
- Administered medication reminders and monitored for side effects or changes in condition to ensure client safety
- Transported clients to appointments and completed errands
- Performed light housekeeping and maintained a clean living environment
- Facilitated meaningful conversations to promote emotional support and companionship
Inventory/Detailing Associate
CarMax
Gastonia, USA
01.2025 - 07.2025
- Assisting management in inventory control and vehicle counts
- Managed multiple tasks simultaneously to ensure smooth operations in a fast-paced environment.
- Completed assigned tasks efficiently to support overall team goals.
- Received training in inventory management and attention to detail.
- Maintained orderly filing system for efficient document retrieval.
- Took initiative to identify and complete additional tasks upon finishing assigned duties.
Receptionist
Pompano Beach Family Dental
Pompano Beach, USA
08.2024 - 01.2025
- Providing excellent customer service via phone, email, and in person
- Oversaw check-in and check-out processes
- Resolved customer complaints professionally and promptly to enhance client satisfaction
- Managed multiple tasks simultaneously to ensure smooth office operations
- Maintained organized work environment
- Creating insurance claims and entering it in system
- Making financial plans for patients
Inventory/Detailing Associate
CarMax
Gastonia, USA
03.2023 - 07.2024
- Assisted management with inventory control and vehicle counts to maintain accurate stock levels.
- Received training in inventory management and detailed reporting.
- Implemented organizational systems to streamline workflow.
- Managed multiple tasks simultaneously to support operational efficiency in a fast-paced environment.
- Initiated additional tasks upon completing duties to enhance workflow.
- Completing assigned task quickly and proficient
Receptionist
Stowe Point Dental Care
Belmont, USA
04.2022 - 03.2023
- Providing excellent customer service via phone, email, and in person
- Facilitated check-in and check-out processes to enhance customer experience.
- Resolved customer complaint professionally and promptly
- Managed multiple tasks simultaneously in a fast-paced environment.
- Created and entered insurance claims into system for accurate processing.
- Organized filing systems to ensure efficient access to documents.
- Making financial plans for patients
Regional Analyst
New Era Technology
Remote
02.2021 - 04.2022
- Addressed IT requests and troubleshot issues in real time, ensuring minimal disruption to operations
- Respond and resolve to alerts generated by monitoring tools for client systems
- Trained new hires on processes and systems, facilitating smoother onboarding and integration
- Maintaining accurate records of customer information within internal systems
- Maintained organized filing systems for easy access to documents.
- Create and execute professional individual development plans
- Calculate financial invoices for contracted employees
Cashier/Team Member
Firehouse Subs
Gastonia, USA
07.2019 - 07.2020
- Provided excellent customer service
- Managed cash transactions accurately while processing customer orders
- Resolved customer complaints promptly and professionally to maintain satisfaction
- Communicated clearly and positively with coworkers and management
- Assisted management with inventory control and stock ordering to ensure product availability
- Cross trained and coordinated scheduling with team members
- Maintained cleanliness in workspace
- Identified additional tasks after completing scheduled duties
Education
Diploma - Academics
Ashbrook High School
Gastonia, NC06-2020
Some College (No Degree) - Nursing
Gaston College
Dallas, NC08-2026
Skills
- Patient care techniques
- Home care software
- Appointment scheduling
- Customer-oriented
- Strong communication and interpersonal skills
- Attention to detail
- Proactive
- Self-directed work
- Self-motivated
- Team oriented
- Collaborative teamwork
- Relationship management
- Initiative taking
- Proven analytical skills
- Microsoft Office (Word, Outlook, PowerPoint, Excel)
Hobbies and Interests
- Girls on the Run Volunteer
- Veteran’s Day Memorial Volunteer
- Bedazzled Opening Color Guard Volunteer
- The Salvation Army of Hope Shelter Volunteer
- 175+ hours community service
Timeline
Personal at Home Caregiver
Personal at Home Caregiver
07.2025 - Current
Inventory/Detailing Associate
CarMax
01.2025 - 07.2025
Receptionist
Pompano Beach Family Dental
08.2024 - 01.2025
Inventory/Detailing Associate
CarMax
03.2023 - 07.2024
Receptionist
Stowe Point Dental Care
04.2022 - 03.2023
Regional Analyst
New Era Technology
02.2021 - 04.2022
Cashier/Team Member
Firehouse Subs
07.2019 - 07.2020
Diploma - Academics
Ashbrook High School
Some College (No Degree) - Nursing
Gaston College