Tori S. Ingram
Snellville
Summary
Accounting associate with 11 years of experience in customer service. I have 3 years of experience in customer returns, investigations and billing and coding. I have extensive knowledge in Microsoft Office. I'm a visionary with the ability to serve as a liaison between customers and management to get results.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Chipotle
Norcross, GA
01.2023 - Current
- Led kitchen operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff in food preparation and service techniques.
- Streamlined inventory management processes to reduce waste and costs.
- Implemented quality control measures to enhance food presentation and taste consistency.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Direct Response
WEST AT HOME
Omaha, NE
11.2013 - 10.2015
- Answer inbound customer care calls in call center environment in my home office while maintaining a high level of professionalism.
- Follow script provided, pertaining to customers interest (info-mercials).
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Answer customer questions about products/services of interest.
- Retrieve customer information for billing/shipping purposes.
- Process payments for orders customer orders by credit card or bank draft.
Finance Associate
KRAFT FOODS
Norcross, GA
01.2008 - 01.2011
- Identify returns as Refrigerated or Dry and fax to either team for inspection of claim. Maintained excel spreadsheet log of all returns. Post images in SAP once product had been received and verified. Reconciled returns monthly to determine credits and outstanding balances.
- Pull new return authorizations from fax machine.
- Approve/deny investigations based on inventory variances in SAP.
- Present investigations weekly for the appropriate manager to sign.
- Fax signed investigations to National Claims Center for completion.
- Reconcile investigations log weekly, monthly and quarterly to ensure credits/debits were properly allocated.
- Act as a liaison between customer and management to ensure claim accuracy.
- Billing and Coding (A/P) in SAP
Site Logistics Planner
KRAFT FOODS
Norcross, GA
01.2007 - 01.2008
- Conducted campus inventory management of all module and Club UPC’s (standard and custom).
- Ran daily reports on current available inventory to fill customer orders.
- Ordered product for inspection to fill special customer orders.
- Tracked inspection process in Excel to meet customer requests.
- Scheduled inter company stock transfers using ICOM.
- Checked inventory availability locally and at other sites using MANU for customer fulfillment accuracy.
Module Coordinator
KRAFT FOODS
Norcross, GA
01.2002 - 01.2007
- Supported management to ensure that building modules (floor displays) were accurate. I worked with multiple temporary staffing agencies to ensure that we had the manpower to complete projects.
- Accepted customer requests for floor displays.
- Monitored and maintained IMPACT (module planning system) to track module production.
- Set up production schedule for module builds according by requested ship date.
- Ordered and maintained material inventory for module builds.
- Oriented new temporary staff on module process.
- Trained temporary staff on module builds specifications to ensure accuracy.
Administrative Assistant for Kraft Foods
KELLY SERVICES
Duluth, GA
01.2000 - 01.2002
- Checked orders in MATRICS for shipping accuracy.
- Notified manager of any order overages to notify customer service of shortages.
- Maintained data spreadsheet on order completion and ship dates to fulfill customer requests.
- Completed temporary associates time sheets for payroll processing.
Education
AA - Science
Darton College
Albany, GABA - undefined
Strayer University
Chamblee, GA01.2008
Skills
- Multitasking and organization
- Customer service
- Food safety
- Inventory management
- Monthly reporting
- Telephone etiquette
- Time management
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
Certification
- Serv Safe Training - 2 hours
Timeline
Kitchen Manager
Chipotle
01.2023 - Current
Direct Response
WEST AT HOME
11.2013 - 10.2015
Finance Associate
KRAFT FOODS
01.2008 - 01.2011
Site Logistics Planner
KRAFT FOODS
01.2007 - 01.2008
Module Coordinator
KRAFT FOODS
01.2002 - 01.2007
Administrative Assistant for Kraft Foods
KELLY SERVICES
01.2000 - 01.2002
BA - undefined
Strayer University
AA - Science
Darton College