Tori Johnson
Garland
Summary
Dynamic Shift Leader at Smoothie King with a proven track record in team leadership and customer service excellence. Skilled in cash handling and conflict resolution, I enhanced customer satisfaction ratings through effective problem-solving and training initiatives. Committed to fostering a cohesive workplace culture while driving operational efficiency.
Overview
5
5
years of professional experience
Work History
Shift Leader
Smoothie King
Rowlett, TX
07.2023 - 04.2026
- Supervised daily operations to ensure optimal workflow and team efficiency.
- Trained new staff on product preparation and customer service protocols.
- Monitored inventory levels, facilitating timely restocking of supplies.
- Implemented quality control measures to enhance product consistency and taste.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Trained new employees and delegated daily tasks and responsibilities.
- Conducted performance evaluations, providing feedback for continuous employee improvement.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Cashier
Big Lots
Rowlett, TX
08.2022 - 06.2023
- Processed customer transactions efficiently at point of sale.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash register balances throughout shifts.
- Collaborated with team members to optimize store layout and displays.
- Ensured compliance with company policies regarding cash handling procedures.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer complaints effectively, enhancing overall satisfaction.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Front Desk Receptionist
Massage Envy
Rockwall, TX
02.2022 - 05.2022
- Greeted clients and ensured a welcoming atmosphere for all visitors.
- Scheduled appointments using scheduling software to optimize therapist availability.
- Managed client inquiries via phone and in-person, providing information on services offered.
- Processed payments and maintained accurate records of transactions and client information.
Babysitter
Family Members
Tracy, CA
07.2021 - 11.2021
- Organized engaging educational games to promote learning and development.
- Prepared nutritious meals and snacks, accommodating dietary restrictions.
- Established routines to foster a sense of security and stability for children.
- Monitored children's behavior, implementing positive reinforcement strategies.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma -
Rowlett High School
Rowlett, TX05.2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Customer service management
- Conflict resolution
- Goal setting and tracking
- Motivational leadership
- Sales and upselling
- Policy enforcement
- Shift scheduling
Timeline
Shift Leader
Smoothie King
07.2023 - 04.2026
Cashier
Big Lots
08.2022 - 06.2023
Front Desk Receptionist
Massage Envy
02.2022 - 05.2022
Babysitter
Family Members
07.2021 - 11.2021
High School Diploma -
Rowlett High School