TORI JUAREZ
Brea,CA
Summary
Communications and Advertising graduate with a decade of experience building brands, teams, and customer experiences across education, retail, and marketing. Started her career in education and youth program leadership, developing strong communication and organizational skills, then moved into retail leadership, leading high-performing teams and driving sales in fast-paced environments. Most recently completed a marketing internship in the entertainment and media industry, supporting market research, campaign strategy, and executive presentations. Brings a people-first mindset with a strong balance of creativity, analytics, and operational leadership.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
01.2019 - Current
- Lead daily operations in a fast-paced, high-volume environment, overseeing staffing, scheduling, and execution during peak business periods
- Drive sales performance and customer engagement, contributing to the store ranking Top 50 in sales during the 2025 Holiday Launch
- Maintain exceptional customer experience metrics, achieving 95–98% customer connection scores through coaching and service standards
- Train and mentor team members to support professional growth, operational efficiency, and consistent brand execution
Marketing Intern
Allied Global Marketing
08.2024 - 12.2024
- Supported campaign strategy and execution through market research and audience analysis
- Analyzed industry trends and competitive positioning to inform marketing recommendations
- Developed and presented executive-ready summaries and insights to senior stakeholders
- Collaborated with cross-functional teams to improve workflow efficiency in a fast-paced agency environment
Program Leader
Think Together
01.2014 - 01.2018
- Coordinated and supervised large groups within structured, goal-oriented programs
- Communicated expectations and feedback clearly to drive engagement and productivity
- Fostered inclusive environments that encouraged collaboration and idea-sharing
- Adapted communication styles to support diverse needs while maintaining program standards
Education
Bachelor of Arts - Communications – Advertising
California State University, Fullerton
05-2025
Skills
- Campaign & Account Support
- Market Research & Competitive Analysis
- Brand Strategy & Execution
- Audience Targeting & Insights
- Client & Customer Experience
- Cross-Functional Collaboration
- Project Coordination & Deadline Management
- Team Leadership & Training
- Adobe Photoshop Canva FunctionFox
- Microsoft Excel, Word, PowerPoint Microsoft Teams
Certification
- CSUF Art Director Certificate – Fall 2023
- CSUF Dean’s List – Spring 2023
- Starbucks Partner of the Quarter – Fall 2020, Summer 2025
Timeline
Marketing Intern
Allied Global Marketing
08.2024 - 12.2024
Shift Supervisor
Starbucks
01.2019 - Current
Program Leader
Think Together
01.2014 - 01.2018
Bachelor of Arts - Communications – Advertising
California State University, Fullerton