Jira Software Administrator
Tori Krueger
Saint Paul,MN
Summary
Experienced with application analysis, ensuring optimal software performance and user satisfaction. Utilizes advanced troubleshooting techniques and effective communication to address and resolve technical issues. Knowledge of system integration, data analysis, and process improvement to drive organizational success. Adept at leveraging new tools and methods to solve problems and enhance productivity.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Application Analyst
Ordway Center for the Performing Arts
09.2019 - Current
- Provide technical support for various applications, troubleshooting issues and resolving end user application issues in a timely manner.
- Develop training materials and conduct end user training sessions to ensure effective adoption of new applications.
- Participate in the evaluation and selection of third-party software solutions to address business challenges.
- Maintain documentation related to application configurations, processes, procedures, and user guides.
- Identify opportunities for process improvement through automation or optimization of existing applications.
- Collaborate with stakeholders to prioritize enhancement requests based on business impact and resource availability.
- Collaborate with cross-functional teams to gather and document business requirements for new application development or enhancements.
Application Administrator
Sun Country Airlines
03.2016 - 09.2018
- Worked with the product vendor to troubleshoot, and resolve any reported problems by the business user.
- Provided Level 2 and Level 3 support for various business applications.
- Created knowledge base documents for Level 1 support desk triage and corrective actions.
- Responsible for problem management activities such as issue resolution and root cause analysis.
- Communicated and documented the solutions for technical and business audiences.
Application Support Specialist
Bridge Health Care Partners
01.2012 - 01.2015
- Assisted and provided application support to clients and end-users. This included electronic health records software implementation, training, configuration of NextGen EHR templates, medication sets/tables, file maintenance, system administration.
- Troubleshooting with clients and vendors to quickly resolve issues within the software application.
- Created and executed documented test plans/scenarios.
- Performed regression testing in application for a hot fix/patch release, and communicated test findings to appropriate members of the organization.
- Executed ongoing NextGen software application training, go live support and post go live support to all end-users.
Project Lead
PPMNS
01.2011 - 01.2012
- Ensured project tasks were completed within allotted time frame.
- Liaison between clinics, IT staff and clinical directors. Communicated status updates related to electronic practice management implementation project to IT directors, clinical directors, CFO and COO.
- Recommended and documented best practice solutions that allowed clinics to achieve their productivity goals.
- Facilitated meetings with IT, clinical directors, providers and end user staff on a weekly basis.
- Super user of NextGen software application, provided training and go live support to all end users.
Education
Bachelor of Science - Fashion Marketing
University of Minnesota
Saint Paul, MN08.2001
Project Management -
University of St. Thomas
Minneapolis, MN01.2010
Skills
- Training/Training Documentation
- Microsoft Office
- Help desk support
- Jira Administrator
- Knowbe4 Security Training Administrator
Certification
Business Analysis Essentials
ITT Technical Institute
Software
Confluence Software Administrator
Knowbe4 Software Administrator
Microsoft Teams Administrator
Timeline
Application Analyst
Ordway Center for the Performing Arts
09.2019 - Current
Application Administrator
Sun Country Airlines
03.2016 - 09.2018
Application Support Specialist
Bridge Health Care Partners
01.2012 - 01.2015
Project Lead
PPMNS
01.2011 - 01.2012
Bachelor of Science - Fashion Marketing
University of Minnesota
Project Management -
University of St. Thomas
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