Tori Lane
Allied Universal Security Services
Columbia,TN
Reliable Unarmed Security Officer skilled in CCTV monitoring, incident reporting, and crime prevention. Committed to maintaining safety protocols and enhancing security measures.
18
years of professional experience
Work History
Unarmed Security Officer
2 Years 10 Months
Allied Universal Security Services - Columbia, TN | 10.2023 - Current
- Conducted regular patrols to deter criminal activity and identify potential security risks.
- Monitored premises to prevent unauthorized access and ensure safety protocols compliance.
- Responded swiftly to alarms and incidents, coordinating with local law enforcement.
- Maintained detailed incident reports and logs for internal review and compliance purposes.
- Trained new security personnel on operational procedures and emergency response protocols.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Responded quickly to incidents and assessed active situations for security concerns.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
- Checked all baggage using X-ray machines, metal detectors, and Garrett wands.
Asset Protection Associate
8 Years 5 Months
Walmart - Columbia, TN | 05.2015 - 10.2023
- Monitored store premises to deter theft and minimize losses.
- Conducted regular audits of inventory and safety protocols.
- Partnered with law enforcement to support investigations.
- Collaborated with law enforcement on investigations as needed.
- Analyzed data trends to identify potential theft patterns and risks.
- Implemented security measures that enhanced overall safety standards.
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Wrote reports for internal and external crime, burglary, or theft.
- Checked CCTV for evidence of shoplifting.
- Contacted local authorities and apprehended shoplifters.
- Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
Sales Associate
8 Years 3 Months
Big Lots - Columbia, TN | 06.2010 - 09.2018
- Provided exceptional customer service to enhance shopping experience and drive sales.
- Trained new sales associates on store policies, procedures, and customer engagement techniques.
- Maintained visual merchandising standards to attract customers and promote products effectively.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Cashier
1 Year 7 Months
Kroger - Columbia, TN | 10.2008 - 05.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained knowledge of product promotions to enhance customer experience.
- Assisted customers with inquiries and resolved issues promptly.
- Ensured accurate cash handling and balanced registers at shift end.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma
Central Highschool - Columbia, TN
05-2008
Skills
Property patrol
Patrol techniques
Perimeter patrol
Building security
Alarm monitoring
CCTV monitoring
Incident reporting
Report writing
Timeline
Unarmed Security Officer
Allied Universal Security Services
10.2023 - CurrentRead more
Asset Protection Associate
Walmart
05.2015 - 10.2023Read more
Sales Associate
Big Lots
06.2010 - 09.2018Read more
Cashier
Kroger
10.2008 - 05.2010Read more
Central Highschool - High School Diploma,
Read more