Tori Long
Rock Falls,IL
Summary
Friendly and reliable team member with strong customer service experience and a background in fast-paced environments. Skilled at multitasking, communication, and working as part of a team. Looking to contribute to a positive workplace and provide great service to customers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Veterinary Assistant
Pro Animal Wellness
Washington, IL
08.2021 - Current
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Assisted veterinarians in examining animals.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Obtained information and history from clients to maintain medical records.
- Communicated with veterinarians and staff members to maintain patient flow.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Documented and tracked treatment activities.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
Veterinary Assistant
Happy Tails Humane Society
Rock Falls, IL
10.2021 - 01.2024
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Administered immunizations and other medications to animals as prescribed by veterinarians.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Documented and tracked treatment activities.
- Stocked treatment rooms with appropriate supplies, scheduled appointments, answered phones and processed customer payments to boost office efficiency.
- Documented patient information with precision to maintain records accuracy.
- Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
- Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options.
Night Manager
YWCA of the Sauk Valley
Sterling, IL
08.2019 - 07.2021
- Liaised with family members to discuss progress and develop ongoing plans for counseling goals.
- Evaluated and addressed individual client needs and concerns.
- Acted as role model for clients by exhibiting positive behaviors.
- Produced referrals for various community resources, housing and transportation services.
- Worked with severely mentally ill, homeless and dually-diagnosed adults.
- Contacted child protective services regarding identified, at-risk children.
- Presented case history material for review and discussion with staff members.
- Assessed the effectiveness of treatment plans and made adjustments to achieve service plan goals.
Adoption Center Supervisor/Clinic Receptionist
Happy Tails Humane Society
Rock Falls, IL
09.2018 - 08.2019
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Managed scheduling for team of 8 staff in busy shelter.
- Utilized active listening skills to quickly resolve problems and escalated larger issues to the shelter Director.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
Assembly Line Worker
Wahl Clipper Corporation
Sterling, IL
07.2018 - 07.2018
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Responded rapidly to machine shut-downs and diagnosed mechanical and electrical failures.
- Collaborated with team members to improve machining technique and increase production schedule.
Inspector
Frantz Manufacturing
02.2017 - 07.2017
- Filled out and submitted logs and paperwork on-time.
- Generated detailed reports outlining inspection and testing results.
- Developed and implemented inspection procedures, policies, best practices and competency requirements.
- Participated in training to strengthen and develop inspector competencies.
- Performed visual and NDT inspections using established tools to identify defects.
Operator
P & P Industries
Sterling, IL
07.2016 - 09.2016
- Handled various mechanical and technical machinery during manufacturing process.
Server/Hostess
Applebee's
Sterling, IL
08.2015 - 07.2016
- Greeted guests and gathered information to seat groups or place on waitlist.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Cleared table and bussed dishes to allow for quick setups.
- Refilled drinks and checked with diners to meet specific needs.
Sandwich Artist
SUBWAYRestaurants
Sterling, IL
07.2014 - 08.2015
- Took orders, prepared foods and processed payments in full-service establishment.
- Assisted customers, answered questions and resolved complaints.
- Kept customer and food preparation areas clean and well-organized.
Education
Associate of Applied Science - Veterinary Technology
Penn Foster College
Scottsdale, AZ12-2023
High School Diploma - undefined
Sterling High School
Sterling, IL05-2016
Skills
- Proper Animal Restraint
- Appointment Scheduling
- Medication Administration
- Immunization Administration
- Clinical Symptom Monitoring
- Equipment Sterilization
- Prescription Filling
- Equipment Preparation
- Sales and Upselling
- Wound Care
- Preventive Care
- Medical Triage
- Customer Service
- Venipuncture and Phlebotomy
- Medical Charting
- Data Entry
- Excel Spreadsheets
- Google Drive
- Microsoft Office
Certification
- Fear Free Pet Certification - April 2022
Timeline
Veterinary Assistant
Happy Tails Humane Society
10.2021 - 01.2024
Veterinary Assistant
Pro Animal Wellness
08.2021 - Current
Night Manager
YWCA of the Sauk Valley
08.2019 - 07.2021
Adoption Center Supervisor/Clinic Receptionist
Happy Tails Humane Society
09.2018 - 08.2019
Assembly Line Worker
Wahl Clipper Corporation
07.2018 - 07.2018
Inspector
Frantz Manufacturing
02.2017 - 07.2017
Operator
P & P Industries
07.2016 - 09.2016
Server/Hostess
Applebee's
08.2015 - 07.2016
Sandwich Artist
SUBWAYRestaurants
07.2014 - 08.2015
High School Diploma - undefined
Sterling High School
Associate of Applied Science - Veterinary Technology
Penn Foster College