Tori-Lynn Houston
Salem,VA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Server
Wildwood Smokehouse
Roanoke , VA
05.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
Childcare Provider
Lakeside Baptist Daycare
Salem, VA
01.2024 - 07.2024
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Maintained daily records of activities, behaviors, meals and naps.
- Observed children's behavior and development, communicate information with parents.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Read books aloud to small groups or individual children.
- Assisted with feeding infants and toddlers during meal times.
- Worked collaboratively with co-workers to ensure safety of all the children in care.
- Encouraged positive interactions between children by providing supervision at all times.
- Monitored children's progress through ongoing assessments of their abilities and interests.
- Developed positive relationships with families by communicating regularly about their child's development.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Ensured cleanliness of classroom areas including toys, furniture, materials.
- Helped develop motor skills through active playtime activities like running, jumping.
- Collaborated with teachers on special projects such as holiday parties or end-of-year events.
- Implemented discipline strategies when needed while ensuring the safety of all students.
- Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Assisted children in development of social, communication and problem-solving skills.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Sanitized toys and tables to maintain clean, safe environment.
- Secured indoor and outdoor premises to protect children.
- Planned and implemented engaging activities to encourage creativity and expression.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Guided children through engaging and productive activities to foster fun learning environment.
- Instilled discipline and maintained order with children by using simple and commanding directives.
- Organized and planned age-appropriate reading, crafts, and music lessons.
Education
High School Diploma -
Salem High School/Acellus
Salem VA05-2024
Skills
- Guest Engagement
- Positive and professional
- Relationship Management
- Sales expertise
- Effective customer upselling
- Data Entry
- Data Collection
- Scheduling
- Excellent Communication
- Relationship Building
- Customer Service
- Organizational Systems
- Computer Skills
- Community Engagement
- Valid Driver's License
- Reliable transportation
Timeline
Childcare Provider
Lakeside Baptist Daycare
01.2024 - 07.2024
Server
Wildwood Smokehouse
05.2023 - Current
High School Diploma -
Salem High School/Acellus