Tori McCoy
Jacksonville
Summary
Motivated and dependable professional with experience in warehouse operations, retail management, and customer service. Focused on team collaboration and adaptability to meet changing demands. Proven ability to work in fast paced environments while maintaining accuracy, safety and excellent customer service,
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warehouse Lead
Envocore
Jacksonville, FL
10.2024 - 03.2026
- Ensure warehouse equipment is properly maintained and serviced when needed.
- Maintain a clean, organized, and safe warehouse environment
- Conduct physical counts, monitor incoming and outgoing products, and resolve discrepancies
Assistant Manager
Family Dollar
Jacksonville, FL
05.2023 - 10.2024
- Receiving, unpacking, stocking, and restocking merchandise.
- Supervising store employees, including hiring, training, and developing staff.
- Opening and closing the store.
Picker/Packer
natural life
Jacksonville, FL
06.2022 - 02.2023
- Pulls and packs product based on daily orders.
- Meets specifics of customer orders in a timely manner.
- Maintains a clean, sanitary, and safe work area.
Cashier
Daily's
Jacksonville, FL
12.2020 - 02.2022
- Manage transactions with customers using cash registers.
- Scan goods and ensure pricing is accurate.
- Collect payments whether in cash or credit.
- Cross-sell products and introduce new ones
Mailroom Associate
Conduent
Jacksonville, FL
02.2018 - 02.2019
- Sort and collate incoming and outgoing mail.
- Weigh mail to determine the correct postage.
- Open mail addressed to the office and discard junk mail.
- Record register mail.
- Use fax and scanning machines
Call Center Representative
Bernard
Jacksonville, FL
01.2017 - 12.2018
- Handle a large volume of inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
Education
High school diploma -
Midlothian High School
Richmond, VA06-2015
Skills
- Team Player
- Communication skills
- Retail sales transactions
- Customer Service Skills
- Time management
- Organizational skills
- Problem-solving
- Reliability
- Forklift operator certification
Certification
- Driver's License
- TWIC Card
- OSHA 30
- Forklift Certification
Timeline
Warehouse Lead
Envocore
10.2024 - 03.2026
Assistant Manager
Family Dollar
05.2023 - 10.2024
Picker/Packer
natural life
06.2022 - 02.2023
Cashier
Daily's
12.2020 - 02.2022
Mailroom Associate
Conduent
02.2018 - 02.2019
Call Center Representative
Bernard
01.2017 - 12.2018
High school diploma -
Midlothian High School