Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tori McCoy

Jacksonville

Summary

Motivated and dependable professional with experience in warehouse operations, retail management, and customer service. Focused on team collaboration and adaptability to meet changing demands. Proven ability to work in fast paced environments while maintaining accuracy, safety and excellent customer service,

Overview

9
9
years of professional experience
1
1
Certification

Work History

Warehouse Lead

Envocore
Jacksonville, FL
10.2024 - 03.2026
  • Ensure warehouse equipment is properly maintained and serviced when needed.
  • Maintain a clean, organized, and safe warehouse environment
  • Conduct physical counts, monitor incoming and outgoing products, and resolve discrepancies

Assistant Manager

Family Dollar
Jacksonville, FL
05.2023 - 10.2024
  • Receiving, unpacking, stocking, and restocking merchandise.
  • Supervising store employees, including hiring, training, and developing staff.
  • Opening and closing the store.

Picker/Packer

natural life
Jacksonville, FL
06.2022 - 02.2023
  • Pulls and packs product based on daily orders.
  • Meets specifics of customer orders in a timely manner.
  • Maintains a clean, sanitary, and safe work area.

Cashier

Daily's
Jacksonville, FL
12.2020 - 02.2022
  • Manage transactions with customers using cash registers.
  • Scan goods and ensure pricing is accurate.
  • Collect payments whether in cash or credit.
  • Cross-sell products and introduce new ones

Mailroom Associate

Conduent
Jacksonville, FL
02.2018 - 02.2019
  • Sort and collate incoming and outgoing mail.
  • Weigh mail to determine the correct postage.
  • Open mail addressed to the office and discard junk mail.
  • Record register mail.
  • Use fax and scanning machines

Call Center Representative

Bernard
Jacksonville, FL
01.2017 - 12.2018
  • Handle a large volume of inbound and outbound calls in a timely manner
  • Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
  • Identify customer needs, research issues, resolve complaints, and provide solutions

Education

High school diploma -

Midlothian High School
Richmond, VA
06-2015

Skills

  • Team Player
  • Communication skills
  • Retail sales transactions
  • Customer Service Skills
  • Time management
  • Organizational skills
  • Problem-solving
  • Reliability
  • Forklift operator certification

Certification

  • Driver's License
  • TWIC Card
  • OSHA 30
  • Forklift Certification

Timeline

Warehouse Lead

Envocore
10.2024 - 03.2026

Assistant Manager

Family Dollar
05.2023 - 10.2024

Picker/Packer

natural life
06.2022 - 02.2023

Cashier

Daily's
12.2020 - 02.2022

Mailroom Associate

Conduent
02.2018 - 02.2019

Call Center Representative

Bernard
01.2017 - 12.2018

High school diploma -

Midlothian High School