Tori Miller
2731 Dunbar Ave,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Coding Quality Coordinator
UCHealth University of Colorado Hospital
Denver, CO
06.2017 - Current
- Ensured timely completion of all assigned tasks within set deadlines.
- Composed clear and concise audit findings to deliver comprehensive audit reports for coders.
- Compile and provide education to coders to improve audit scores and insure accurate claims submitted to insurance
- Cross-train coders into multiple clinic specialties
- Research medical coding questions submitted by coders
Outpatient Medical Coder
UCHealth University of Colorado Hospital
Denver, CO
12.2012 - 06.2017
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Maintained up-to-date knowledge of medical terminology and coding systems.
- Accurately assigned codes using software and official print copy of code book.
- Researched coding guidelines and regulations to ensure accurate coding practices.
- Reviewed clinical data from medical records to assign ICD, CPT, and HCPCS codes.
- Interpreted medical terminology information to translate information into coding system.
- Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
Medical Customer Service Representative
UCHealth Poudre Valley Hospital
Fort Collins, CO
07.2007 - 12.2012
- Answered patient questions and fielded complaints to resolve issues.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Performed data entry tasks in order to update patient accounts accurately.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Referred customers to appropriate resources when needed such as financial assistance programs or support groups.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Skills
- Effective usage of coding tools and applications /software
- Detailed oriented
- Critical thinking
- Willingness to learn
- Self-Motivated
- MS Word, Excel, Powerpoint
- Leadership Proficiency
- Employee Training
- Team Collaboration
- Customer Service
- Quality Improvements Implementation
Certification
- Certified Outpatient coder (COC) AAPC
Timeline
Coding Quality Coordinator
UCHealth University of Colorado Hospital
06.2017 - Current
Outpatient Medical Coder
UCHealth University of Colorado Hospital
12.2012 - 06.2017
Medical Customer Service Representative
UCHealth Poudre Valley Hospital
07.2007 - 12.2012
- Certified Outpatient coder (COC) AAPC
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