Summary
Overview
Work History
Education
Skills
Certification
Timeline
OperationsManager

Tori Mohlman

CUSTOMER SERVICE
Pleasant Lake,MI

Summary

Astute professional highly skilled in customer service and relationship building. Talented individual offering dynamic skills in data entry, telephone support and records oversight. Desiring a Customer Service position with your company in a remote position.

Overview

27
27
years of professional experience
1
1
Certification

Work History

OPERATIONS MANAGER

BPWT, INC
04.2022 - 03.2025
  • Streamlined operational workflows to enhance efficiency and reduce delays.
  • Led cross-functional teams to implement process improvements, increasing productivity across departments.
  • Developed and executed training programs for staff, improving overall team performance and engagement.
  • Analyzed key performance indicators to identify trends and drive data-informed decision-making.
  • Assisted Accountant with Accounts Payable and Accounts Receivable
  • Supervised staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

ASSISTANT PROGRAM DIRECTOR/Certified Braille Transcriber

MICHIGAN BRAILLE TRANSCRIBING FUND
07.2016 - 11.2021
  • Coordinated daily office operations, ensuring smooth workflow and communication across departments.
  • Participated in the development of Braille Program at Women's Huron Valley Correctional Facility overseeing 19 incarcerated women and providing them the skills needed to obtain Braille Certifications provided by the Library of Congress
  • Obtained a 98% accuracy score on Braille Certification provided by the Library of Congress
  • Created a welcoming environment for participants by designing inclusive spaces that foster collaboration and learning opportunities.
  • Lead project teams towards successful completion of milestones within set timelines, enhancing overall program effectiveness.
  • Conducted performance reviews to provide feedback to staff for improvements.
  • Developed and maintained standard operating procedures, ensuring consistency in staff performance and continuity of services provided.
  • Supported the CEO in overseeing daily operations, ensuring timely completion of tasks and meeting project deadlines.

Certified Surgical Technologist

BLAKEWOODS SURGERY CENTER
05.2012 - 08.2015
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Expedited surgery room turnover times by swiftly preparing operating rooms for subsequent surgeries, maximizing efficiency within the department.
  • Demonstrated adaptability when faced with emergency situations or unexpected complications during surgeries, providing prompt support to surgical teams.
  • Performed accurate instrument counts, preventing potential surgical complications due to retained items.
  • Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
  • Assisted surgeons in complex procedures, ensuring efficient completion and minimized complications.

Certified Surgical Technologist

SPARROW HOSPITAL
08.2009 - 05.2012
  • Assisted surgical teams in preparing operating rooms and ensuring sterile environments.
  • Maintained and managed surgical instruments, ensuring availability and functionality during procedures.
  • Assisted surgeons in complex procedures, ensuring efficient completion and minimized complications.
  • Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
  • Ensured proper handling of specimens during surgeries, aiding in accurate diagnostic results for patients.
  • Collected, prepared and disposed of medical specimens.
  • Expanded knowledge of surgical procedures through continuous professional development, staying current with industry advancements.

CORPORATE TRAVEL AGENT

AMERICAN EXPRESS
08.1998 - 11.2002
  • Assessed client travel needs to provide personalized itineraries and recommendations.
  • Researched and booked domestic and international travel options, including flights, hotels, and transportation.
  • Coordinated travel arrangements using industry-specific tools and software for optimal efficiency.
  • Communicated with vendors to negotiate rates and confirm reservations for clients.


Education

Associate of Applied Science - CERTIFIED SURGICAL TECHNOLOGIST

BAKER COLLEGE
JACKSON, MI
06-2008

ASSOCIATE DEGREE OF BUSINESS - Tourism And Travel Management

WILMA BOYD SCHOOL OF TRAVEL
PITTSBURGH, PA
06-1998

High School Diploma -

NORTHWEST HIGH SCHOOL
Jackson, MI
06-1995

Skills

  • Meticulous attention to detail
  • Sterile technique mastery
  • Professionalism and ethics
  • Exceptional customer service
  • Welcomes constructive criticism

Certification

CERTIFIED BRAILLE TRANSCRIBER

LIBRARY OF CONGRESS 2019

Timeline

OPERATIONS MANAGER

BPWT, INC
04.2022 - 03.2025

ASSISTANT PROGRAM DIRECTOR/Certified Braille Transcriber

MICHIGAN BRAILLE TRANSCRIBING FUND
07.2016 - 11.2021

Certified Surgical Technologist

BLAKEWOODS SURGERY CENTER
05.2012 - 08.2015

Certified Surgical Technologist

SPARROW HOSPITAL
08.2009 - 05.2012

CORPORATE TRAVEL AGENT

AMERICAN EXPRESS
08.1998 - 11.2002

Associate of Applied Science - CERTIFIED SURGICAL TECHNOLOGIST

BAKER COLLEGE

ASSOCIATE DEGREE OF BUSINESS - Tourism And Travel Management

WILMA BOYD SCHOOL OF TRAVEL

High School Diploma -

NORTHWEST HIGH SCHOOL

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