Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tori Olson

San Antonio

Summary

Results-driven Client Success and Operations professional with 5+ years of experience managing 500+ client accounts, improving retention, and executing events. Skilled in CRM systems, cross-team communication, and process optimization. Currently completing a B.S. in Business Administration.

Overview

5
5
years of professional experience

Work History

Membership Director

Success Team Coaching
02.2022 - Current
  • Oversee end-to-end membership operations for 500+ business owners, including onboarding, renewals, account audits, and proactive retention initiatives
  • Coordinate all logistics for in-person and virtual events, including venues, vendors, registration, and branded materials
  • Maintain CRM systems (Keap, Monday.com, Stripe, GHL) to ensure account accuracy and seamless backend operations
  • Deliver weekly performance updates to leadership and track member engagement, referrals, and milestone recognition

Operations Manager

Crunch Fitness
04.2021 - 02.2022
  • Managed daily club operations, overseeing front desk and maintenance staff while driving service excellence and team accountability
  • Resolved membership issues, billing concerns, and service requests with a focus on member retention and satisfaction
  • Managed payroll, attendance, and scheduling systems to support efficient and compliant staffing practices
  • Controlled facility expenses, inventory, and vendor relationships to ensure operational continuity and budget alignment

Front Desk Manager

Plantation Palms Golf Club
09.2020 - 04.2021
  • Provided front-line service and appointment scheduling while supporting member engagement and satisfaction
  • Assisted with marketing and event coordination to promote club activities and enhance the guest experience

Education

Bachelor of Science - Business Administration And Management

Pasco Hernando State College

Skills

  • Client Success & Onboarding
  • Membership Management
  • CRM Systems (Keap, Mondaycom, GHL)
  • Event Planning & Logistics
  • Cross-Team Communication
  • Analytics & Retention Strategy
  • Social Media & Content Management
  • Microsoft Office Suite

Timeline

Membership Director

Success Team Coaching
02.2022 - Current

Operations Manager

Crunch Fitness
04.2021 - 02.2022

Front Desk Manager

Plantation Palms Golf Club
09.2020 - 04.2021

Bachelor of Science - Business Administration And Management

Pasco Hernando State College

Similar Profiles

CREATE PROFILE
Tori Olson