Summary

Overview

Work History

Education

Skills

Personal Information

Timeline

TORI OROSCO

Poteet,TX

Summary

Results-oriented Client Support Manager with 7 years of experience in chat, email, and phone support within call center environments. Expertise in communication, billing resolution, and CRM documentation enhances customer satisfaction. Background in management and entrepreneurship fosters strong client and team relationships, driving organizational success.

Overview

years of professional experience

Work History

Owner / Client Support Manager

Crossroads Clean & Organizing Services

01.2019 - Current

Served as primary contact for client inquiries, scheduling, billing, and issue resolution, ensuring timely responses and effective communication.
Cultivated strong client relationships and maintained accurate service records, enhancing service delivery consistency and client satisfaction.
Developed client relationships to understand their cleaning needs.
Coordinated scheduling and logistics for cleaning and organizing projects, optimizing workflow and resource allocation.
Trained staff on cleaning techniques and organizational methods.

Key Holder / Customer Support Associate

T-Mobile

01.2016 - 12.2016

Assisted customers in product selection and provided exceptional service.
Resolved billing questions, facilitated upgrades, and provided device support, ensuring high customer satisfaction.
Managed daily store operations and ensured compliance with company policies.
Supervised team members and coordinated shift schedules effectively.

Customer Service Representative

AT&T

01.2013 - 01.2016

Managed high-volume inbound calls for billing, payments, and account inquiries, ensuring prompt resolution and customer satisfaction.
Assisted customers with account inquiries and service issues.
Resolved billing disputes through clear communication and problem-solving.
Achieved strong CSAT, FCR, and AHT metrics through accurate documentation of interactions in CRM systems.
Utilized CRM software to streamline customer interactions.

Receptionist / Service Clerk

Victory Motors

01.2014 - 12.2015

Managed incoming calls and scheduled service appointments to enhance customer service, processed payments accurately, and resolved customer inquiries promptly.
Welcomed customers to service desk and provided assistance with their inquiries.
Received incoming calls and efficiently directed them to appropriate departments.
Scheduled appointments and coordinated service visits for customers.