Tori Peden
Florence,United States
Summary
Personable with strong organizational and problem solving skills. Keen attention to detail and excellent multitasking abilities. True team player with warm disposition and positive attitude. Sound communication skills and maintaining composure in stressful situations.
Overview
14
14
years of professional experience
Work History
Optical Technician
Florence Eye Center
Florence, AL
11.2023 - Current
- Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction. Also special testing when needed.
- Obtained accurate patient histories through detailed interviews and documented information in EHR.
- Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.
- Preformed contact lens insertion and removal training with patients as well as contact lens care and hygiene practices.
- Answered phone calls, scheduled patient appointments, helping with patient specific issues and orders, maximizing clinic efficiency and improving patient satisfaction.
- Selling eyewear and contact lenses according to patient's prescription requirements, taking payments, and applying correct information to patient's ledger.
- Adhered to company policies and procedures related to safety and HIPPA regulations.
Head Bartender
Texas Roadhouse Restaurant
Florence, AL
11.2015 - 05.2023
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Trained new bartenders on drink preparation and upselling techniques. Also trained all new servers to be RVP certified to legally and safely serve alcohol.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
Server
Cracker Barrel Restaurant
Florence, AL
06.2014 - 07.2015
- Customer service was always the most important.
- Basic order taking and following up, making sure all needs were met.
- Some computer work and cleaning duties.
- Training new serving staff.
- Knowledgeable of menu items and weekly specials.
- Working in a team environment, helping pick up slack for others when in need.
- Multitasking is essential.
Cashier/Sandwich Maker
Honeybaked Ham Store
Florence, AL
07.2010 - 04.2014
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Education
High School Diploma -
Rogers High School
07.2010
Some College (No Degree) -
University of North Alabama
Skills
- Honest and Dependable
- Friendly and Outgoing
- Fast Learner
- Issue Resolution
- Customer Service
- Product Upselling
- Appointment Scheduling
- Good Conversationalist
- Self-Motivated
- Organized and Detail Oriented
- Time Management
- Cleaning and Sanitizing
- Hospitality and Guest Service
- Multitasking and Prioritization
Timeline
Optical Technician
Florence Eye Center
11.2023 - Current
Head Bartender
Texas Roadhouse Restaurant
11.2015 - 05.2023
Server
Cracker Barrel Restaurant
06.2014 - 07.2015
Cashier/Sandwich Maker
Honeybaked Ham Store
07.2010 - 04.2014
High School Diploma -
Rogers High School
Some College (No Degree) -
University of North Alabama
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