Victoria Ramos
San Marcos,TX
Summary
Adapt at streamlining payroll processes and enhancing compliance, I significantly reduced payroll errors by meticulous audits at Medical Arts Hospital. My expertise in payroll administration and strong interpersonal communication fostered efficient problem-solving and employee satisfaction. Skilled in both automated and manual check processing, I excel in maintaining accuracy under tight deadlines, ensuring financial stability and employee trust. Experienced with payroll processing, tax compliance, and employee compensation. Utilizes payroll software to streamline operations and ensure accuracy. Track record of maintaining compliance with regulatory guidelines and enhancing team productivity. Capable Payroll Specialist with experience handling all aspects of payroll processing, including employee paychecks and direct deposits, taxes, deductions and garnishments. Brings comprehensive understanding of applicable laws and regulations related to payroll and employee benefits. Excellent communicator answering employee inquiries and resolving any payroll-related issues.
Overview
11
11
years of professional experience
Work History
Payroll Specialist
Medical Arts Hospital
03.2022 - 10.2024
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Created new hire and termination documents for payroll.
- Maintained strict confidentiality of all payroll information and records.
- Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Managed and updated employee benefits information.
- Assisted with recruitment and onboarding of new employees.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
- Updated employee files with new details such as changes in address or salary levels.
- Audited timesheets and payroll records for accuracy.
- Processed timecards and payroll data for team of employees.
- Completed payroll accurately and timely to meet employee expectations.
- Collaborated with HR to integrate benefits administration into payroll system, ensuring accurate deduction and contribution calculations.
- Coordinated with finance to ensure proper cash flow management for payroll disbursements, maintaining company financial stability.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Conducted regular reconciliations of general ledger accounts related to payroll transactions for accurate financial reporting purposes.
- Coordinated annual open enrollment process for employee benefits, ensuring seamless integration into the payroll system.
- Partnered with external auditors during annual audit cycles, ensuring accurate representation of payroll records.
Outpatient Registration Clerk
Medical Arts Hospital
02.2014 - 10.2024
- Contributed to the reduction of billing errors through diligent verification of insurance details and proper documentation practices.
- Elevated overall clinic performance metrics through consistent adherence to best practices in outpatient registration and patient care coordination.
- Collaborated with medical staff to ensure smooth patient flow, resulting in increased efficiency throughout the clinic.
- Increased accuracy in capturing patient demographics by thoroughly reviewing forms during the registration process.
- Streamlined outpatient registration by implementing an organized system for scheduling appointments and verifying insurance information.
- Supported clinic operations by performing various administrative tasks such as managing incoming calls, filing paperwork, and maintaining office supplies inventory.
- Promoted a positive work environment by fostering teamwork among colleagues and consistently providing exceptional customer service to patients.
- Enhanced patient satisfaction by efficiently managing registration processes and maintaining a welcoming environment.
- Reduced wait times for patients with accurate data entry and swift processing of insurance authorizations.
- Assisted in training new registration clerks, ensuring they were well-equipped to provide excellent service to patients and staff alike.
- Supported the development of departmental policies and procedures, providing valuable input from an experienced perspective in outpatient registration.
- Improved interdepartmental communication by effectively liaising between patients, providers, and other healthcare professionals.
- Kept updated on changes within the healthcare industry, allowing for timely adjustments to policies and procedures related to outpatient registration.
- Handled challenging situations with professionalism and empathy, resolving patient concerns promptly and efficiently.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Updated patient contact information to support accurate electronic medical records.
- Explained form wording to patients to help each understand information required.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- I stayed PRN to assist when needed in the department
Billing Office Specialist
Medical Arts Hospital
12.2020 - 03.2022
- Contributed to a decrease in overdue accounts by implementing effective follow-up strategies for timely payments.
- Increased revenue recovery with thorough analysis of outstanding balances and proactive collection efforts.
- Contributed to business growth by identifying areas for improvement within billing processes and recommending innovative solutions accordingly.
- Negotiated payment plans with patients experiencing financial difficulties while maintaining positive relationships.
- Maintained up-to-date knowledge of insurance regulations, ensuring accurate submission of claims on behalf of patients
- Assisted in the training of new hires, sharing expertise on billing software and office best practices.
- Handled all Hospital Correspondence from insurances and industrial billing, scanned
- Handled Deposit for the hospital
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Processed payments with EFTPOS terminal
- Improved billing efficiency by streamlining invoice processing and implementing electronic payment systems.
- Managed high-volume workload, consistently meeting deadlines while maintaining attention to detail and accuracy.
- Prepared itemized statements, bills, or invoices and recorded amounts due for clinic visits or services rendered.
- Collaborated with patients to resolve disputes.
- Supported financial stability through timely preparation and submission of reports detailing account statuses and collection activities.
Physical Therapy Aide
Dynamic Therapy Services
11.2016 - 12.2020
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.
- Improved patient recovery by assisting in implementing individualized physical therapy treatment plans.
- Offered expert mobility assistance with physical support, wheelchairs, and other strategies.
- Completed passive and active manual therapy techniques to help patients manage pain and related symptoms.
- Smoothly assisted, positioned, and secured patients at therapy devices to support safe treatment protocols.
- Communicated with physicians to provide updates on patient care.
- Implemented patient safety protocols and infection control practices for hygienic, compliant care.
- Adapted exercises to suit varied ages and abilities for personalized patient care.
- Selected modalities tailored to patient needs such as hot and cold packs, ultrasound and electrical stimulation.
- Improved patient mobility using passive and active therapeutic exercises.
- Taught chronic pain management techniques to patients.
- Demonstrated flexibility and adaptability by seamlessly transitioning between various assignments to accommodate fluctuating patient caseloads.
- Performed electrical stimulation, ultrasounds, matrix, myofascial release and spot massages to improve patient movement and functions.
- Worked with patients from age 9 months to 65 and older.
- Maintained accurate patient records for both billing purposes and ongoing evaluation of therapeutic interventions.
- Enforced safety procedures with all patients.
- Maintained supply inventory by placing orders when supplies ran low.
- Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
- Assisted in entering charges for every patient seen that day
- Assisted in insurance verification and insurance Authrorizations (Medicaid,private insurance,Workman's Comp)
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
O'Donnell High School
O'Donnell, TX05.2005
Skills
- Payroll Processing
- New hire processing
- Time sheet review
- Payroll Administration
- Meeting deadlines
- Financial reports
- Spreadsheet Creation
- Interpersonal and written communication
- Tax Compliance
- Project Management
- Telephone and email etiquette
- Processing wage withholding orders
- Benefits Administration
- Record-keeping
- Employee Relations
- Audit Support
- Data imports
- Attention to Detail
- Data Entry
- Paperwork Processing
- Employment Verification
- Checking time cards
- Accurate Documentation
- Stress Tolerance
- Vacation and Leave Tracking
- Clerical Support
- Discrepancy Reconciliation
- Timekeeping
- Dependable and Adaptable
- Period-End Reporting
- Employee Training
- Automated and Manual Check Processing
- Expense reimbursements
- Maintaining files
- E-Mail and Telephone Communication
- Account Balancing
- Wages and Deduction Calculation
- Pay Adjustments
Accomplishments
- Completed all quarterly payroll tax reconciliations, including 941s, FUTA and SUTA and annual W-2 filings.
- Improved accuracy of payroll journal entries by developing and implementing a payroll reconciliation tool.
- Consistently received positive performance reviews.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Payroll Specialist
Medical Arts Hospital
03.2022 - 10.2024
Billing Office Specialist
Medical Arts Hospital
12.2020 - 03.2022
Physical Therapy Aide
Dynamic Therapy Services
11.2016 - 12.2020
Outpatient Registration Clerk
Medical Arts Hospital
02.2014 - 10.2024
High School Diploma -
O'Donnell High School
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