Tori Rossway
Fuquay-Varina,NC
Summary
Client Relations and Satisfaction Expert driving business growth and client satisfaction through analytical problem-solving and leadership skills. Achieved recognition as 2023 Rookie of The Year for impactful contributions. Focused on enhancing operational efficiency and ensuring compliance through effective training and mentorship.
Overview
9
9
years of professional experience
Work History
Sales Supervisor
UL Solutions
11.2024 - Current
- Supervised sales support team to enhance customer satisfaction and drive productivity.
- Developed training to improve staff performance and service standards.
- Coordinated cross teams to ensure swift delivery of quotes.
- Conducted regular meetings with direct reports to offer career counseling, deliver feedback, and set performance objectives.
Senior Sales Process Specialist
UL Solutions
08.2022 - Current
Police Officer
Cary Police Department
07.2021 - 08.2022
Client Success Specialist
Varonis
10.2019 - 07.2021
- Supported clients in implementing and installing products, collaborating with project management teams to resolve threats and serve as primary point of contact.
- Monitor client satisfaction through regular touchpoints; rectify issues
- Ensure swift installation of products into client business environment
- Secure payment for renewals of clients' products
- Monitored client satisfaction through regular touchpoints and rectified issues to enhance overall client experience.
Client Success Associate
Netsertive
07.2018 - 10.2019
- Designed digital marketing plans to enhance revenue generation
- Supported execution and tracking of company KPIs to monitor performance
- Analyze results and propose improvements
- Develop cross-platform digital communication strategy
- Provided analytical insights to brands for ensuring brand safety compliance
- Ability to create and maintain a customized standard operating procedure manual.
Probation Parole Officer
NCDPS
05.2017 - 06.2018
Education
Undergraduate Degree - Criminal Justice and Psychology
Urbana University
Urbana, OhioSkills
- Salesforce
- Microsoft Office
- Data analysis
- Organizational
- Time management
- Leadership
- Conflict resolution
- Systematic
- Meticulous
- Attentive
- Dynamic environment
Timeline
Sales Supervisor
UL Solutions
11.2024 - Current
Senior Sales Process Specialist
UL Solutions
08.2022 - Current
Police Officer
Cary Police Department
07.2021 - 08.2022
Client Success Specialist
Varonis
10.2019 - 07.2021
Client Success Associate
Netsertive
07.2018 - 10.2019
Probation Parole Officer
NCDPS
05.2017 - 06.2018
Undergraduate Degree - Criminal Justice and Psychology
Urbana University