Tori Smith
Richland,MO
Summary
Charismatic, dedicated and energetic individual seeking a position as a Receptionist. Possesses the ability to adapt to new situations and perform under pressure. Able to prioritize and multitask successfully. Highly organized individual with experience in providing direct patient care. Comprehensive understanding of the necessary skills to provide quality and compassionate care. Worked in acute and long-term care settings with proven track record of providing excellent patient care and customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Assistant
Phelps Health
Rolla, MO
05.2019 - Current
- Provided compassionate and attentive patient care, including assisting with activities of daily living such as bathing, dressing, grooming and toileting.
- Participated in multi-skilled activities, supporting patient-centered approach to achieving desired outcomes.
- Assisted nursing staff in providing quality care for acutely ill patients by taking vital signs, monitoring I&Os and performing other delegated tasks.
- Demonstrated excellent communication skills while interacting with patients, families and healthcare professionals.
- Maintained sensitivity and awareness of cultural and religious diversity when addressing patients, visitors, and co-workers.
- Assisted patients with eating, bathing, and grooming, supporting activities of daily living.
- Conducted regular rounds throughout assigned unit and area checking on each resident's needs.
- Transferred, admitted, and discharged patients, complying with principles of safe patient handling.
- Performed hourly rounds and responded promptly to call lights.
- Implemented nursing care plans by performing patient care activities under supervision of licensed nurses.
- Answered patient call signals, signal lights or bells to determine patient needs.
- Responded quickly and appropriately to emergency situations.
- Developed strong relationships with interdisciplinary team members to ensure appropriate coordination of care delivery.
- Maintained chart and filed paperwork, facilitating clerical functions.
- Utilized medical equipment safely and correctly to provide comfort measures for the patient's well-being.
- Ensured proper infection control practices were followed at all times.
- Fostered mobility with regular turning, positioning, and ambulating of patients.
- Assisted with patient transfers to and from wheelchairs, beds, and exam tables.
- Provided assistance in maintaining a clean environment for all areas of the facility.
- Assisted with admission process of new patients by gathering information from family members or other caregivers.
- Monitored patient condition and reported changes to the nursing staff.
- Cleaned and sanitized patient rooms and examination rooms.
Sales Associate- Auto Care Center
Walmart
01.2017 - 05.2019
- Proactively sought out customers to assist across the sales floor.
- Maintained a rolling inventory within department and requested replacements for sold items as needed.
- Advised loss prevention on all suspicious behavior.
- Maintained cash register with zero discrepancies.
- Kept work area clean, organized and free of clutter at all times.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Escorted customers to products, answered questions about uses and ensured all questions were answered and no additional help was needed.
- Performed random security checks within department.
- Handled currency in excess of $8000.00 and credit transactions quickly and accurately per shift.
- Engaged with customers about purchase needs and available products.
- Assisted customers with product selection to ensure customer satisfaction.
- Tagged new merchandise for sale and updated signs.
Crew Member
Culvers
01.2015 - 05.2017
- Provided excellent service and fostered guest satisfaction in fast-paced environment.
- Handled currency and credit transactions quickly and accurately.
- Followed procedures for safe food preparation, assembly, and presentation.
- Resolved all customer complaints throughout shift with minimal supervision involvement.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Completed all store opening and closing procedures.
- Restocked shelves with merchandise throughout shift.
- Communicated clearly and positively with coworkers and management.
- Maintained cash register with zero discrepancies.
- Ensured staff was courteous and assisted customers with all requests.
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Cross-trained in multiple positions within the store as needed.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
Education
Associate in Science (A.S.) - undefined
Southern Baptist University
Salem, MO09.2020
General Education - undefined
Ozark Technical Community College
Lebanon, MO01.2017
Skills
- Highly adaptable
- Detail oriented
- Committed to excellence
- Problem-Solving
- Client Service
- Teamwork and Collaboration
- Motivated
- Solid communication and interpersonal skills
- Listening Skills
- Relationship Building
- Customer Service
Certification
Basic Life Support
Timeline
Patient Care Assistant
Phelps Health
05.2019 - Current
Sales Associate- Auto Care Center
Walmart
01.2017 - 05.2019
Crew Member
Culvers
01.2015 - 05.2017
Associate in Science (A.S.) - undefined
Southern Baptist University
General Education - undefined
Ozark Technical Community College